Summary
Overview
Work History
Education
Skills
Timeline
Cristy Quattrociocchi

Cristy Quattrociocchi

Toronto,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to upholding high standards of customer service through enthusiasm, communication and management.

Overview

7
7
years of professional experience

Work History

General Manager of Operations

Rhum Corner
09.2022 - Current
  • Managed budget implementations, employee reviews, training, and schedules.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Bar Manager

Parallel Brothers
08.2022 - 09.2023
  • Developed seasonal drink menus with creative cocktails, contemporary wines and craft beers.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Operations Manager

Rabbit Rabbit Rabbit
03.2021 - 09.2022
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Project Manager

Artist Collective
01.2018 - 08.2020
  • Lead on executing large installations for events such as Nuit Blanche, Cabana and Come Up To My Room.
  • Managed the selection, purchasing, and ordering of materials and supplies for each project.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Closely collaborated with project members to identify and quickly address problems.

Travel Consultant

G Adventures
10.2018 - 05.2020
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Education

Bachelor of Creative Advertising - For Art Direction and Graphic Design

Humber College, Toronto, ON
2014

Skills

  • Inventory management
  • Staff development
  • Event Coordination
  • Project Management

Timeline

General Manager of Operations - Rhum Corner
09.2022 - Current
Bar Manager - Parallel Brothers
08.2022 - 09.2023
Operations Manager - Rabbit Rabbit Rabbit
03.2021 - 09.2022
Travel Consultant - G Adventures
10.2018 - 05.2020
Project Manager - Artist Collective
01.2018 - 08.2020
Humber College - Bachelor of Creative Advertising, For Art Direction and Graphic Design

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Cristy Quattrociocchi