Cristy Montes
Los Angeles
Summary
Motivated sales and technology professional with experience delivering exceptional customer service, exceeding sales objectives, and providing expert wireless solutions in fast-paced retail environments. Skilled in consultative selling, mobile device support, account management, and customer relationship building. Backed by a strong foundation in asset protection and security, with a proven ability to solve problems, communicate effectively, and create positive customer experiences while maintaining professionalism under pressure.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Verizon
05.2025 - Current
- Deliver personalized wireless solutions by identifying customer needs and recommending products, devices, and service plans.
- Consistently contribute toward achieving individual and store sales goals through consultative selling techniques.
- Activate new devices, process upgrades, trade-ins, and account changes while ensuring a seamless customer experience.
- Troubleshoot smartphones, assist with device setup, and educate customers on mobile features and digital services.
- Utilize Verizon's sales platforms, CRM systems, and POS software to manage customer accounts accurately.
- Build long-term customer relationships through outstanding service, product knowledge, and follow-up support.
- Maintain a high level of professionalism while resolving billing concerns and technical questions.
Loss Prevention Officer
RPI
10.2023 - 12.2024
- Protected company assets by identifying and preventing theft through proactive observation and investigative techniques.
- Conducted detailed investigations into suspected theft and policy violations while maintaining confidentiality and professionalism.
- Worked closely with store leadership and law enforcement when incidents required escalation.
- Prepared clear and accurate incident reports while maintaining thorough documentation.
- Maintained a visible presence that promoted safety and deterred theft throughout the store.
Security Officer
Allied Universal Security
09.2021 - 10.2023
- Maintained a safe and secure environment for luxury retail stores by conducting routine patrols and monitoring customer activity.
- Delivered professional customer service while enforcing security procedures and company policies.
- Responded effectively to emergencies and security incidents with sound judgment and professionalism.
- Controlled access to restricted areas and assisted employees, vendors, and guests.
- Completed daily activity reports and documented incidents accurately.
- Luxury Retail Properties – Rodeo Drive
Education
CCST - Cyber Security
Los Angeles Valley Community College
Valley Glen, CA08-2026
High School - undefined
Los Angeles Central Valley High School
01-2014
Skills
- Consultative Selling
- Customer Relationship Management
- Upselling & Cross-Selling
- Goal & Performance Achievement
- Customer Retention
- Objection Handling
- Smartphone Setup & Activation
- IOS & Android Troubleshooting
- Phone Data Transfers
- Wireless Plans & Services
- Mobile Accessories
- Technical Support
- Point-of-Sale (POS) Systems
- CRM & Account Management Software
- Inventory Management
- Order Processing
- Payment Processing
- Microsoft Office Suite
- Communication
- Team Collaboration
- Problem Solving
- Conflict Resolution
- Time Management
- Adaptability
- Wireless Sales
- Retail Sales
- Customer Service
- Account Management
- Mobile Device Support
- Smartphone Troubleshooting
- Device Activation
- Data Transfers
- CRM Software
- Point-of-Sale Systems
- Microsoft Office
- Teamwork
- Asset Protection
- Theft Prevention
- Incident Reporting
- Objection handling
- Customer relationship management
Timeline
Sales Consultant
Verizon
05.2025 - Current
Loss Prevention Officer
RPI
10.2023 - 12.2024
Security Officer
Allied Universal Security
09.2021 - 10.2023
High School - undefined
Los Angeles Central Valley High School
CCST - Cyber Security
Los Angeles Valley Community College