Cristine Aguilar
Summary
Organized and reliable professional with experience in administrative support, customer service, and claims processing, paired with a solid understanding of medical terminology. Skilled in handling detailed documentation, managing client interactions, and ensuring operational efficiency. Experienced in coordinating patient care, managing medical records, and supporting insurance verification and claims processing, all while maintaining a focus on accuracy and quality service.
Overview
5
5
years of professional experience
Work History
Medical Clinic Assistant
Sage Dermatology
12.2024 - Current
- Conducted patient check-ins and documented vital signs using digital health tools.
- Prepared and organized medical supplies for daily clinic operations.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Provided patient education on medication usage and post-treatment care.
- Assisted physicians with patient examinations, ensuring smooth workflow and patient comfort.
- Executed accurate medical coding and billing for outpatient services.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
Residence Service Representative (Receptionist/Admin)
Seneca Newnham Residence
10.2023 - Current
- Act as the primary point of contact for resident and visitors, providing exceptional customer service and addressing inquiries and concerns promptly
- Maintain and update company databases, filing systems, and documentation
- Provide administrative support by managing reservation, room assignment, and billing processes
- Respond to phone calls, emails, and inquiries, directing them to the appropriate person or department and Assist with coordinating and documenting maintenance requests and repairs
- Effectively respond to emergency situations, including fire alarms, medical incidents, or any other unforeseen events, ensuring the safety and well-being of residents and guests
- Conduct nightly audit of all daily transactions, meticulously reviewing records to ensure accuracy and compliance with established procedures
- Maintaining and updating organizational records
Claims Adjudicator/Adjuster
Philippine Health Insurance Corporation
01.2022 - 08.2023
- Reviewed and processed incoming claims to determine applicable coverage
- Identified discrepancies in claim information and requested additional information from claimants
- Analyzed medical records to verify diagnosis codes and services rendered
- Determined eligibility for coverage based on policy terms and provided explanations of findings to claimants
- Assessed financial impact of decisions related to reimbursement rates or denied claims
- Processed claims paperwork efficiently with in-depth research and top-notch communication skills
- Input claim information and payments into company database
- Communicate with medical doctors, nurses, and hospital administrators to clarify treatment details and confirm claim-related information
- Negotiate with healthcare providers on claim reimbursements and resolve billing discrepancies
Dental Receptionist (Part Time)
Villa Aragon Dental Clinic
03.2020 - 12.2021
- Greeted patients, provided them with necessary paperwork, and verified insurance information
- Answered incoming calls, scheduled appointments, and confirmed patient visits
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions
- Collected payments from patients in accordance with established policies and procedures
- Assisted in the maintenance of dental equipment and supplies inventory
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies
Education
DIPLOMA - INTERNATIONAL BUSINESS
Seneca College of Applied Arts And Technology
North York, Toronto04-2025
BACHELOR OF ARTS - INTERNATIONAL STUDIES
University of The East
Manila, Philippines06-2022
Skills
Administrative Support, Appointment Setting, Claims Processing Documentation, Complaint Handling, Comprehension of Medical Terminology, Customer Support, English, Front Office Management, Inbound and Outbound Calling, Medical Terminology Knowledge, Providing Customer Support, Patient Care, Excellent Oral and Written Communication
Microsoft Office Suite Skills: Advanced Excel skills (pivot tables, data analysis), Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, VLOOKUP
Languages
English
Professional Working
Timeline
Medical Clinic Assistant
Sage Dermatology
12.2024 - Current
Residence Service Representative (Receptionist/Admin)
Seneca Newnham Residence
10.2023 - Current
Claims Adjudicator/Adjuster
Philippine Health Insurance Corporation
01.2022 - 08.2023
Dental Receptionist (Part Time)
Villa Aragon Dental Clinic
03.2020 - 12.2021
DIPLOMA - INTERNATIONAL BUSINESS
Seneca College of Applied Arts And Technology
BACHELOR OF ARTS - INTERNATIONAL STUDIES
University of The East
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