Cristina Paulina Navarro
Best Western Yacht Harbor Hotel
SANDIEGO
2
Languages
7
years of professional experience
Dynamic Front Desk Agent experienced in managing reservations and addressing diverse guest needs. Known for strong oral and written communication skills, ensuring satisfaction through adaptability and attention to detail.
Work History
Front Desk Agent
3 Months- Checked guests in and out efficiently, ensuring a smooth arrival and departure experience.
- Managed reservations using hotel management software, ensuring data accuracy and availability.
- Assisted guests with special requests, demonstrating adaptability to diverse needs and preferences.
- Answered phone inquiries, providing accurate information about hotel services and local attractions.
Front Desk Agent
4 Years 10 Months- Facilitated seamless registration of over 1,300 attendees.
- Responded to guest inquiries promptly and courteously.
- Processed reservations, cancellations, and special requests. Delivered exceptional guest experiences.
- Used Opera and pbx software to streamline front desk operations.
- Resolved customer complaints quickly and satisfactorily using problem-solving techniques to enhance guest satisfaction.
Front Desk Agent
2 Years- Delivered clear information at check-in, enhancing guest experience.
- Maintained high standards of confidentiality.
- Processed reservations, cancellations, and special requests.
- Handled incoming calls promptly and professionally, providing information or transferring calls asnecessary.
- Processed cash transactions accurately, credit and debit card transactions accurately.
Education
Medical Assistant - Medical Assisting
Skills
Oral and written communication
Automated telephone systems
Microsoft Office Suite
Guest service techniques
Reservation management
Problem-solving
Technical proficiency
Listening skills
Grand Excellence Award - September 2025 Grand Hyatt
Employee of the month
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Best Western Yacht Harbor Hotel
05.2026 - CurrentRead More
Front Desk Agent
Manchester Grand Hyatt San Diego
06.2021 - 04.2026Read More
Front Desk Agent
Best Western Yacht Harbor Hotel
06.2019 - 06.2021Read More
Kaplan Colllege
Medical Assistant from Medical Assisting
Read More