Cristina Vergara-Morales
Valencia
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity by identifying root causes of technical problems, . Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, assisting staff with troubleshooting, and providing customer service, ensuring smooth operations and achieving results.
Overview
20
20
years of professional experience
Work History
Attendance Clerk
Castaic Union School District
01.2025 - Current
- Managed daily student attendance records using Aeries.
- Coordinated communication between faculty and parents regarding attendance issues.
- Monitored and ensured compliance with attendance policies and regulations.
- Assisted in data entry for student absences and tardies, maintaining accuracy within platform.
- Assisted staff with inquiries for troubleshooting, providing accurate information and solutions to enhance problem solving..
- Collaborated with team members to troubleshoot system errors and enhance overall performance.
- Assisted staff further to ensure entry to platforms when needed.
- Provided guidance to staff when login issues occurred.
- Trained staff on navigating platforms when needed.
Office Assistant Substitute
Saugus Union School District
02.2024 - 01.2025
- Maintained accurate student records using district software systems to ensure compliance with regulations.
- Managed daily student attendance records using electronic database systems like Infinite Campus.
- Developed reports on attendance trends to support administrative decisions.
- Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Provided guidance to staff on how to navigate platforms and systems used.
- Assisted in the implementation of new troubleshooting protocols, improving response times.
- Trained staff accordingly to assist in problem solving.
Bi-lingual Behavior Technician
Autism Learning Partners
01.2020 - 01.2021
- Helped children learn how to communicate, play and learn.
- Taught communication skills through Applied Behavioral Analysis principles.
- Maintained confidentiality of all clients.
- Accurately record data
Bi-lingual Administrative Assistant
Reseda International Collision Center
01.2011 - 03.2020
- Managed bilingual communications to enhance customer interactions and service quality.
- Coordinated appointment scheduling, ensuring efficient workflow and client satisfaction.
- Assisted in the preparation of documents for insurance claims and estimates.
- Supported inventory management by tracking supplies and placing orders as needed.
- Facilitated training sessions for new staff on office procedures and software usage.
- Boosted client satisfaction by providing timely and accurate bilingual support for customer inquiries.
DASH Representative
Neighborhood Legal Services
01.2011 - 09.2011
- Assisted clients in understanding legal processes and available resources.
- Conducted initial interviews to gather pertinent information for case evaluations.
- Maintained accurate records of client interactions and case progress.
- Educated clients on their rights and responsibilities within the legal system.
- Streamlined communication between clients and legal representatives to ensure timely updates.
English Learner Accountability Assistant
Newhall School District
01.2008 - 01.2009
- Record keeping
- Administer California English Learner Development Test
- General office duties
Cashier
Party City
01.2008
- Customer Service
- Processing sales and maintaining transaction records
Instructional Assistant
Newhall School District
01.2007 - 01.2008
- Assist children with homework
- Help translate to parents
- Teach children in a classroom environment
Child Care Assistant
Conejo Valley School District
01.2006 - 01.2007
- Assist children with homework
- Help translate to parents
- Monitor children on playground
Human Resource Assistant
KBI Construction
01.2006
- Verification of employments
- Hiring Process
- Termination Paperwork
- Transfer Paperwork
- Data Entry
- General office duties
- MS Word
- MS Excel
- Filing
- Customer Service
- Multi-line phone system
Bi-lingual Administrative Assistant
Oliva Insurance Services
01.2004
- Multi-line phone system
- Customer Service
- General office duties
- Responsible for incoming and outgoing mail
- MS Word
- MS Excel
Attendance Clerk
Castaic Union School District
01.2025 - Current
- Managed daily student attendance records using electronic database systems like Aeries.
- Assisted in data entry for student absences and tardies, maintaining accuracy.
- Implemented efficient filing systems for physical attendance records, enhancing retrieval speed.
- Resolved discrepancies in attendance data through thorough investigation and correction processes.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
- Input daily attendance information into office database.
- Diagnosed technical issues to ensure efficient operations and minimize downtime.
Education
B.S. - Sociology
California State University
Northridge, CA01.2011
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Bi-Lingual
- Strong problem solver
- Strong multi-tasking skills
Languages
Spanish
Native or Bilingual
Timeline
Attendance Clerk
Castaic Union School District
01.2025 - Current
Attendance Clerk
Castaic Union School District
01.2025 - Current
Office Assistant Substitute
Saugus Union School District
02.2024 - 01.2025
Bi-lingual Behavior Technician
Autism Learning Partners
01.2020 - 01.2021
Bi-lingual Administrative Assistant
Reseda International Collision Center
01.2011 - 03.2020
DASH Representative
Neighborhood Legal Services
01.2011 - 09.2011
English Learner Accountability Assistant
Newhall School District
01.2008 - 01.2009
Cashier
Party City
01.2008
Instructional Assistant
Newhall School District
01.2007 - 01.2008
Child Care Assistant
Conejo Valley School District
01.2006 - 01.2007
Human Resource Assistant
KBI Construction
01.2006
Bi-lingual Administrative Assistant
Oliva Insurance Services
01.2004
B.S. - Sociology
California State University
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