Cristina Vaccari
San Jose
Summary
Highly organized and adaptable professional with 10 years of combined experience in office administration, event coordination, customer service, and retail management. Proven ability to manage daily operations, lead teams, coordinate logistics, and deliver exceptional customer experiences in fast-paced environments. Skilled in multitasking, communication, scheduling, inventory control, and problem-solving. Professional at using Microsoft Office, POS systems, and event planning tools to streamline processes and enhance team performance. Team player who brings a strong work ethic, attention to detail, and a commitment to supporting both internal teams and customer/client satisfaction.
Overview
10
10
years of professional experience
Work History
Office Administrative Assistant
Satellite Painting, Inc.
03.2022 - Current
- Coordinated office communications to ensure efficient information flow among departments.
- Streamlined document management processes, enhancing retrieval time and organization.
- Developed training materials for new staff, fostering smooth onboarding and operational continuity.
- Assist with payroll and vendor payments using accounting software.
Server, Bartender, Event Ambassador
Topgolf
01.2021 - Current
- Delivered exceptional customer service, ensuring positive dining experiences and repeat patronage.
- Trained new staff on menu offerings and service standards to enhance team performance.
- Implemented strategies to improve table turnover rates during peak hours, optimizing service flow.
- Handled and fulfilled difficulties of guests' needs throughout service.
- Coordinated logistics for multiple events, ensuring seamless execution and adherence to timelines.
- Analyzed post-event feedback to identify areas for improvement, driving continuous enhancement of future events.
Assistant Manager
Tillys
01.2019 - 01.2021
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Coordinated staff schedules, balancing operational needs with employee availability for efficiency.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
Key Holder
Abercrombie & Fitch
01.2018 - 01.2019
- Collaborated with a team from managers of many Abercrombie stores to organize and re open this store.
- Provided organizational support to staff including managing schedules, setting goals, and filing paperwork.
- Trained and mentored new staff on customer service standards and product knowledge.
- Implemented loss prevention strategies to minimize shrinkage and safeguard assets.
- Enhanced customer experience by resolving issues promptly and maintaining a welcoming environment.
Key Holder
Hollister Co.
01.2017 - 01.2019
- Assisted in scheduling employee shifts, optimizing labor costs while meeting operational needs.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Front Desk
The Right Stuff Health Club
01.2017 - 01.2018
- Welcome guests in and keeping the gym clean and equipment organized.
- Encourage people to join our memberships by speaking up our current promotions and what they will find here at the gym.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Front Desk
Tradewinds HOA
01.2015 - 01.2017
- Demonstrated proficiencies in telephone and front-desk reception. Restored organization to personnel, financial and operational records and accreted data input, processing and retrieval times.
- Supervise the sports club in the association, creating a clean and welcome environment for guests.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
AA Degree - Business Administration
De Anza College
Cupertino, California06.2021
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San Jose State University
San Jose, California06.2023
Skills
- QuickBooks or similar accounting software
- Inventory and supply ordering and organization
- Invoicing and billing
- Data entry and database management
- Schedule management
Microsoft Office (Word, Excel, Powerpoint, Outlook, Focus)
- Team collaboration
- Problem-solving
- Multitasking
- Team leadership and staff management
- Adaptability in fast-paced environments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Administrative Assistant
Satellite Painting, Inc.
03.2022 - Current
Server, Bartender, Event Ambassador
Topgolf
01.2021 - Current
Assistant Manager
Tillys
01.2019 - 01.2021
Key Holder
Abercrombie & Fitch
01.2018 - 01.2019
Key Holder
Hollister Co.
01.2017 - 01.2019
Front Desk
The Right Stuff Health Club
01.2017 - 01.2018
Front Desk
Tradewinds HOA
01.2015 - 01.2017
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San Jose State University
AA Degree - Business Administration
De Anza College
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