Cristina Rodriguez
Summary
Proven track record at Kaiser Permanente for enhancing office productivity and patient care through expert document management and exceptional communication skills. Excelled in fast-paced environments, significantly boosting immunization rates and streamlining patient scheduling. Demonstrates strong Microsoft Office proficiency and a commitment to efficient administrative support.
Overview
22
22
years of professional experience
Work History
Staff Assistant
Kaiser Permanente
Antioch, CA
09.2021 - Current
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Participated in special projects as assigned by supervisors, demonstrating adaptability and versatility in diverse tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Assistant/Appointment Scheduler
Kaiser Permanente - Oncology
Antioch, CA
07.2015 - 09.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Pediatric Medical Assistant
Diablo Valley Pediatrics
Brentwood
09.2002 - 07.2021
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Administered vaccinations and medications for timely delivery of essential treatments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Ensured patients'' privacy was protected through careful handling of confidential information according to HIPAA guidelines.
- Boosted immunization rates, organized community vaccine drives and educated families on importance of vaccinations.
- Worked effectively in fast-paced environments.
Education
GED -
College of San Mateo
San Mateo, CA12-2000
Medical Assistant Certificate -
Bryman College
San Francisco, CA08-1998
Skills
- Document management
- Calendar management
- Reception duties
- Allscripts/Careport
- 10-key proficiency
- Computer skills
- Microsoft Excel
- Microsoft outlook
- Microsoft Word
- Mainframe/Foundations
- Administrative duties
- Meeting support
Languages
Spanish
Native or Bilingual
Timeline
Staff Assistant
Kaiser Permanente
09.2021 - Current
Medical Assistant/Appointment Scheduler
Kaiser Permanente - Oncology
07.2015 - 09.2021
Pediatric Medical Assistant
Diablo Valley Pediatrics
09.2002 - 07.2021
GED -
College of San Mateo
Medical Assistant Certificate -
Bryman College