Cristina A Razo Gonzalez
Ontario, CA
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Truck Driver
Swift Transportation
01.2021 - Current
- Maintained records required for compliance with state regulations
- Drive an average of 65 hours per week, minimized delays down to 15% by planning and adjusting routes to account for weather and traffic conditions
- Maintained accurate logs and completed all safety inspections for assigned vehicles before and after each trip
- Completed 200 hours training course required by DMV and state of California.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Delivery Drive
Amazon
10.2019 - 01.2022
- Delivering packages and goods to customers or businesses in safe and timely manner
- Loading and unloading packages, verifying orders before and after delivery
- Communicating with dispatchers and customers to provide route updates
- Excellent driving skills, keeping clean driving record and following all traffic laws.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
Call Center Representative
Call Center Services International
03.2015 - 10.2019
- Handling over 50+ calls daily while consistently resolving client issues efficiently and quickly
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Fluent in both English and Spanish, and able to provide clear customer service in both languages
- Seeking to apply customer service and problem-solving skills to benefit your company.
Dispatcher
IN RAMIREZ LOGISTICS
01.2013 - 02.2015
- Handling high volume of incoming, outgoing calls and emails
- Responsible for privacy of client's personal information
- Ensure customer data is safe, secure and not compromised by following all company privacy guidelines
- Ran credit checks, confirmed client wages, and employers for potential loan applications
- Building secure and professional relationship with clients in order to provide exceptional service
- Scheduled client payments and extensions for borrowed loans.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Reduced errors in dispatch logs by implementing thorough double-check system for all entries.
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
Education
High School Diploma -
Preparatoria Federal Benito Juarez
Ensenada, B. C., Mexico07.2011
Some College (No Degree) - Accounting
U.A.B.C.
Ensenada, B. C., MexicoSkills
- Customer Service
- Quality Assurance
- Data Entry
- Customer Relations
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Truck Driver
Swift Transportation
01.2021 - Current
Delivery Drive
Amazon
10.2019 - 01.2022
Call Center Representative
Call Center Services International
03.2015 - 10.2019
Dispatcher
IN RAMIREZ LOGISTICS
01.2013 - 02.2015
High School Diploma -
Preparatoria Federal Benito Juarez
Some College (No Degree) - Accounting
U.A.B.C.