Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristina A Razo Gonzalez

Ontario, CA

Summary

Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.


Overview

11
11
years of professional experience

Work History

Truck Driver

Swift Transportation
01.2021 - Current
  • Maintained records required for compliance with state regulations
  • Drive an average of 65 hours per week, minimized delays down to 15% by planning and adjusting routes to account for weather and traffic conditions
  • Maintained accurate logs and completed all safety inspections for assigned vehicles before and after each trip
  • Completed 200 hours training course required by DMV and state of California.
  • Improved on-time delivery rates by effectively planning and executing efficient driving routes.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.

Delivery Drive

Amazon
10.2019 - 01.2022
  • Delivering packages and goods to customers or businesses in safe and timely manner
  • Loading and unloading packages, verifying orders before and after delivery
  • Communicating with dispatchers and customers to provide route updates
  • Excellent driving skills, keeping clean driving record and following all traffic laws.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Call Center Representative

Call Center Services International
03.2015 - 10.2019
  • Handling over 50+ calls daily while consistently resolving client issues efficiently and quickly
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Fluent in both English and Spanish, and able to provide clear customer service in both languages
  • Seeking to apply customer service and problem-solving skills to benefit your company.

Dispatcher

IN RAMIREZ LOGISTICS
01.2013 - 02.2015
  • Handling high volume of incoming, outgoing calls and emails
  • Responsible for privacy of client's personal information
  • Ensure customer data is safe, secure and not compromised by following all company privacy guidelines
  • Ran credit checks, confirmed client wages, and employers for potential loan applications
  • Building secure and professional relationship with clients in order to provide exceptional service
  • Scheduled client payments and extensions for borrowed loans.
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Reduced errors in dispatch logs by implementing thorough double-check system for all entries.
  • Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.

Education

High School Diploma -

Preparatoria Federal Benito Juarez
Ensenada, B. C., Mexico
07.2011

Some College (No Degree) - Accounting

U.A.B.C.
Ensenada, B. C., Mexico

Skills

  • Customer Service
  • Quality Assurance
  • Data Entry
  • Customer Relations

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Truck Driver

Swift Transportation
01.2021 - Current

Delivery Drive

Amazon
10.2019 - 01.2022

Call Center Representative

Call Center Services International
03.2015 - 10.2019

Dispatcher

IN RAMIREZ LOGISTICS
01.2013 - 02.2015

High School Diploma -

Preparatoria Federal Benito Juarez

Some College (No Degree) - Accounting

U.A.B.C.

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Cristina A Razo Gonzalez