Cristina Polancic
Corona
Summary
I am a highly capable and driven individual known for exceptional multitasking abilities and a steadfast work ethic. Approaching every task with dedication and precision, demonstrating strong attention to detail and a commitment to quality outcomes. I always evaluate challenges thoughtfully and offering sound, practical solutions. Notably a quick learner and team player.
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Coordinator
Knorr Systems
2025.08 - Current
- Coordinated service schedules and logistics to optimize operational efficiency.
- Developed and maintained strong client relationships through effective communication.
- Managed service requests and ensured timely resolution of issues for clients.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Monitored service performance metrics to identify areas for improvement and implement solutions.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Project Facility Coordinator
JDE Construction and Facility Solutions
2025.04 - 2025.08
- Organize and scheduled project/service work across various sites throughout the US
- Source and coordinate third-party vendors to perform service for our clients
- Assemble and provide proposals to our clients for work requested
- Update clients on the status of their request
- Create and submit invoices to the clients using their portals.
Senior Service Coordinator
Hilbers Inc
2023.12 - 2024.04
- Acted as the main point of contact for client inquiries, providing timely and accurate responses to resolve issues
- Developed and maintained strong relationships with key clients, resulting in an increase in repeat business
- Coordinated and scheduled service appointments for a team of 11 technicians
- Managed incoming customer calls, addressing inquiries and providing assistance in a timely manner
- Collaborated with field technicians to ensure they have the necessary equipment and resources to complete assigned tasks
- Dispatched technicians to customer locations based on urgency and availability, optimizing efficiency and minimizing response time
- Maintained accurate records of service requests, ensuring all necessary information is documented for future reference
- Monitored technician progress throughout the day, making adjustments as needed to accommodate emergencies or delays
- Responded promptly to emergency service calls, prioritizing urgent situations and coordinating immediate assistance
Senior Dispatcher
Gray West Construction
2021.06 - 2023.12
- Served as the primary point of contact for customers
- Coordinated and scheduled technicians and subcontractors
- Monitored jobs progress and reallocated resources as needed to meet SLAs
- Reviewed and processed employee timesheets, ensuring accuracy
- Prepared and issued detailed customer invoices ensuring accuracy
- Sourced and procured materials, and equipment for jobs
- Oversee the work order from open to close out.
- Prepared cost estimates for repairs and submitted to the client for approval.
Service Dispatch Manager
KDC Construction
2012.07 - 2020.03
- Managed a high volume of incoming calls and e-mails from customers
- Prioritized calls based on urgency, and ensured accurate information was relayed to field staff
- Directed and managed the dispatch team
- Promoted a culture of responsiveness, accountability, and customer focus
- Acted as an escalation point for customer concerns related to scheduling, delays, or expectations
- Tracked KPIs and analyzed data to identify inefficiencies, trends, and areas for improvement
Service Coordinator
Control Air Conditioning Corporation
2009.03 - 2012.06
- Coordinated and scheduled service appointments for a team of 6 technicians
- Managed incoming customer calls, addressing inquiries and providing assistance in a timely manner
- Maintained accurate records of service requests, ensuring all necessary information is documented for future reference
- Dispatched technicians to customer locations based on urgency and availability, optimizing efficiency and minimizing response time
- Collaborated with field technicians to ensure they have the necessary equipment and resources to complete assigned tasks
- Monitored technician progress throughout the day, making adjustments as needed to accommodate emergencies or delays
- Responded promptly to emergency service calls, prioritizing urgent situations and coordinating immediate assistance
- Provided exceptional customer service by effectively communicating with clients regarding appointment details and updates
Office Manager/Dispatcher
Econo Air
2004.04 - 2009.06
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing cost
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Managed incoming customer calls, addressing inquiries and providing assistance in a timely manner
- Maintained accurate records of service requests, ensuring all necessary information is documented for future reference
- Utilized CRM software to track customer interactions, update service tickets, and generate reports on performance metrics
- Collaborated with other departments such as sales or billing to address any customer concerns or billing discrepancies
- Trained new dispatchers on company procedures, systems, and best practices for effective coordination of services
- Developed strong relationships with field technicians through regular communication and support in order to maximize productivity levels
- Assisted in developing strategies for improving overall departmental performance through process enhancements
- Performed quality checks on completed work orders before closing them out in the system
- Ensured compliance with company policies, industry regulations, health & safety guidelines when assigning tasks
- Identified opportunities for cost savings by optimizing technician routes based on location proximity
- Conducted regular meetings with dispatch team members to review performance metrics & provide feedback
- Managed a high volume of incoming calls, prioritizing urgent requests and providing accurate information to customers
Education
High school diploma - undefined
Ocean View High School
Huntington Beach, CA06.1989
Skills
Office Management (8 years)
Administrative experience (10 years)
Microsoft Outlook (10 years)
Time management (10 years)
Procurement (10 years)
Supervising experience (8 years)
Construction (10 years)
Organizational skills
Pricing (10 years)
Customer service (10 years)
Communication skills
Payroll (2 years)
Telephone communication
Service monitoring and evaluation
Proficiency in office programs
Ongoing client support
Time management
Problem-solving
Multitasking Abilities
Certification
Driver's License
Timeline
Service Coordinator
Knorr Systems
2025.08 - Current
Project Facility Coordinator
JDE Construction and Facility Solutions
2025.04 - 2025.08
Senior Service Coordinator
Hilbers Inc
2023.12 - 2024.04
Senior Dispatcher
Gray West Construction
2021.06 - 2023.12
Service Dispatch Manager
KDC Construction
2012.07 - 2020.03
Service Coordinator
Control Air Conditioning Corporation
2009.03 - 2012.06
Office Manager/Dispatcher
Econo Air
2004.04 - 2009.06
High school diploma - undefined
Ocean View High School