Cristina Ortiz
Fresno
Summary
Dynamic professional with hands-on experience engaging diverse communities and adept at navigating challenges. Strong problem-solving skills combined with a proactive approach to new tasks ensure effective and innovative solutions. Recognized for adaptability, creativity, and a results-oriented mindset that drives success. Committed to making meaningful contributions that advance organizational goals and foster collaborative environments.
Overview
15
15
years of professional experience
Work History
Job Specialist III
Fresno County Department of Social Services
08.2018 - Current
- Conducting internal reviews for TANF, WINS, and County Work Participation Rate on the welfare to work program
- Extract reports and send to supervisors and program managers
- Participate in work groups, attend committee meetings, and facilitate round table discussions
- Research state and federal regulations and apply to each case scenario
- Conduct internal rushmore re-views reviewing supervisors and job specialist
- Participate in facilitating state audit yearly
Job Specialist II, III
Fresno County Department Of Social Services
07.2015 - 08.2018
- Interview clients to determine their employment and/or training needs and eligibility for services
- Develop an employment case plan in accordance with client's employment, training, and needs
- Refer clients to community resources, employment opportunities and training programs
- Complete peer-reviews for case plans written by staff
- Conduct On-line CALWORKS Appraisal (OCAT) interviews to identify barriers and assist client's immediate needs as necessary
- Assist in group Welfare to Work Orientation for new or returning clients
- Counsel and advise participants by creating a unique case plan
Job Specialist I
Fresno County Department Of Social Services
04.2014 - 06.2015
- Interview clients to determine their employment goals or training needs
- Conduct monthly engagement to ensure participant is participating in scheduled activities
- Identify barriers and offered resources for Mental Health, Domestic Violence, or Substance Abuse
- Assisted participants in obtaining employment by conducting job search's, couching and preparing them for interviews
- Managed caseload of 120 or more cases each month.
- Completed weekly, bi-weekly reports as assigned by supervisor.
Eligibility Worker I, II, III
Fresno County Department of Social Services
07.2010 - 10.2014
- Interview individuals and families seeking public assistance for Calfresh and Medi-cal programs
- Review applications in accordance with established procedures
- Determine continuing eligibility for programs
- Ensure correct benefit levels to maintain adequate control of a variety of changes and referrals
- Respond to questions in person or by telephone regarding public assistance
- Implement human services program regulations and explain them to clients.
- Answered multi-phone line in call center atmosphere
Education
Bachelor of Arts - Criminology and Restorative Justice
Fresno Pacific University
Fresno, CA01.2010
Skills
- Excellent customer service, team oriented and outstanding organization skills
- Compliance monitoring
- Quality assessment
- Stakeholder engagement
- Quality assurance
- Coaching and mentoring
- Team collaboration
- Analytical thinking
- Customer relations
- Management collaboration
Timeline
Job Specialist III
Fresno County Department of Social Services
08.2018 - Current
Job Specialist II, III
Fresno County Department Of Social Services
07.2015 - 08.2018
Job Specialist I
Fresno County Department Of Social Services
04.2014 - 06.2015
Eligibility Worker I, II, III
Fresno County Department of Social Services
07.2010 - 10.2014
Bachelor of Arts - Criminology and Restorative Justice
Fresno Pacific University