Cristina Oliva
San Diego
Summary
Diligent and security-focused guard with a strong commitment to protecting personnel and premises. Skilled in responding and acting appropriately in various situations, such as criminal acts, fire incidents, and medical emergencies. Maintains a high level of alertness, attentiveness, and vigilance at all times. Hardworking team player who excels at multitasking to ensure customer satisfaction and achieve work targets in fast-paced restaurant and bar environments. Possesses extensive knowledge of processing payments and serving alcohol responsibly.
Overview
5
5
years of professional experience
Work History
Head of Security/Lead Barback
G Street Wunderbar
04.2024 - 02.2025
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Reduced incidents of theft and vandalism by establishing strict access control measures for employees and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Assisted in staff recruitment, interviewing, and training processes to ensure a high-quality team of dedicated professionals.
- Enhanced customer satisfaction by efficiently preparing and stocking bar with necessary supplies.
- Played a key role in developing new bar policies and procedures, refining operational efficiency, and boosting overall performance levels.
Barback/Bartender
Top Golf
03.2021 - 08.2021
- Restocked ice, condiments, and snacks.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Greeted customers and provided friendly, knowledgeable service.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Operated POS system to collect payments from customers.
Front Desk Coordinator
Get Fit Davis
01.2020 - 06.2020
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained all staff on front desk procedures and policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used [Software] to maintain and update records of internal data.
Education
Bachelor of Science - Criminal Justice
Cal State Dominguez Hills
Carson, CA05-2025
Skills
- Highly reliable
- Physical security
- Outgoing personality
- Basic mixology
- Team player attitude
- Service bar restocking
- Clear and effective communication
- End-of-day reporting
- Patience and tolerance
- Problem-solving skills
- Table bussing
- Security management
- Bartender support
- Customer service expertise
- Listening skills
- Fast-paced environment
- Complex Problem-solving
- Efficient multitasking
- Handling difficult customers
- Cleaning proficiency
- Flexible schedule
- Security training
- Teamwork
- Alcohol awareness
- New hire training
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Scheduling
- Safety awareness
Timeline
Head of Security/Lead Barback
G Street Wunderbar
04.2024 - 02.2025
Barback/Bartender
Top Golf
03.2021 - 08.2021
Front Desk Coordinator
Get Fit Davis
01.2020 - 06.2020
Bachelor of Science - Criminal Justice
Cal State Dominguez Hills
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