Cristina Novac

Daily shop operation:

• Lead the team to provide excellent customer service.

(accountable for overall customer experience, product quality, and salad shop presentation.)

• Managing overall procedures of the shop.

(maintaining the FIELD & SOCIAL brand's distinct culture and community.)

• Supervising and directing the team.

(providing coaching and direction to the shop team to take action and achieve operational goals.)

• Managing the shop’s financial performance and ensuring safety and security within the shop.

(receiving, delivering, and acting on feedback positively to create a respectful, productive and professional work environment.)

• Cultivating and inspiring the team to deliver on the FIELD & SOCIAL culture and company values.

(recognizing and reinforcing individual and team accomplishments.)

• Ensuring success in implementing a consistent menu based on revenue targets, Cost of Goods (COGS) budget, and labour budget.
• Tracking and reporting on COGS and Labour % to achieve goals as set out by the Company.
• Reporting on inventory metrics - ensuring an accurate ordering and controlling waste.
• Submitting hours for payroll.
• Knowledgeable in working with Square, Cuboh, Collage, Marketman, 7Shifts.
• Implementing and enhancing standard operating policies and procedures.
• Ensuring all FOH & BOH areas are impeccably organized and clean at all times.

Making staffing decisions:

• Hiring, Training, Performance managing, Scheduling.
• Coordinating Back of House and Front of House.
• Cooperating and coordinating with catering clients.
• Fluency with all FOH equipment (POS Systems, music systems, etc.) and BOH equipment knowledge and troubleshooting.

• Supported the manager in maintaining the FIELD & SOCIAL brand's distinct culture and community.
• Provided excellent customer services.
• Responded to customer requests for products, services and company information.
• Cultivated a great customer loyalty.
• Covered/managed the operation and admin while manager was out of the shop.
• Rotated throughout service stations as needed, working alongside the team.
• Provided directions to the shop team to take action and achieve operational goals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals.
• Monitored all POS systems.
• Troubleshot any incidents reported by the customer's orders on any platforms in the store (Uber, Doordash, Ritual, Uits, Xdine.)
• Responsible for the opening and closing the store.

• Helping the head jiu-jitsu instructor to coach kids classes.
• Assisted with sparring and contact exercises to pair students of similar rank, size and age.
• Coached new students by breaking down techniques into simple moves.
• Imparted key etiquette points, discipline and respect.
• Helped students prevent injuries and rendered calm and professional aid in case of accidents.
• Met needs of different students by adapting teaching materials and methods.
• Organized activities to promote learning and increase student enjoyment.

• Accomplished BC Food Safety Certificate.
• Accomplished Serving It Right Certificate.
• Served safe food that looks and taste delicious.
• Took ownership of the FOH facilities and equipments.
• Created an inviting in-restaurant and digital experience where guests look forward to come back.
• Achieve excellent throughput.
• Lead the shift when I was the senior manager on duty.
• Excellent guests experience.
• Knowledgeable of Chipotle Rewards program.
• Tested and experience the Hospitality Cornerstones.
• Knowledgeable of throughput fundamentals and nuances of throughput
• Made prep deployments.
• Coached the FOH food safety, FOH standards, and FOH facilities checklists to other employees.
• Responsible for the catering and manager comps.
• Performed Owner's Path every morning.
• TIP-TOP knowledge.
• Knowledgeable of hourly sales and labor reports.

Completed/passed the exams for:

"Do the right thing"

"Food Safety Leader Guide"

"Catering"

"Weekly Shift Leadership Evaluation 1, 2, 3"

• Guided the team to prep and cook the right amount of food based on the sales.
• Ensured the safety of all food.
• Ensured the quality of all food.
• Ensured all food looks and taste delicious.
• Took ownership of the BOH facilities and equipment.
• Trained employees for BOH Food Safety.
• Conducted daily HACCP control log.
• Checked every day the food quality.
• Conducted and trained Food Fact Tasting.
• Preparing and teaching the prep sheets.
• Utilizing the cooking to needs tools.
• Learned Food With Integrity.
• Responsible for opening, shift change, and closing duties.
• Responsible for TIP-TOP and Pre-Shift meetings.
• Knowledgeable and tested for Emergency Procedures.
• Knowledgeable of BOH standards and hospitality.
• Accomplished BOH facilities checklists.
• Knowledge of the Health Department Inspections.
• Knowledgeable of Safety and OSHA
• Responsible for the Setting Alarms.

Completed/passed the exams for:

"Keeping our guests safe course"

"Cleaning and maintenance course"

"Where our food comes from course"

"Food safety leader guide"

"Wage and hour course"

"TIP-TOP course"

"Crisis management course"

• Trained new hires to consistently deliver one best way.
• Cross-trained the team to consistently deliver one best way.
• Uphold Chipotle's standards and procedures.
• Used the training materials to ensure consistency.
• Provided honest and timely feedback often and sincerely.
• Knowledgeable of different ways of how people learn.
• Used tools and training methods.
• Knowledgeable of giving feedback based on people's personalities.
• Trained employees how to operate in the store by using trainer's guides.
• Trained employees how to handle the cash and how to operate with POS area.

• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Supported great dining and meal experiences for guests.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Observed customer purchases in line and differentiated between standard portions.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Accurately operated cash register to process customer payments.
• Assisted other team members to achieve goals.
• Provided excellent customer service by greeting customers and meeting quality expectations.

• Maintained master schedule and set up appointments.
• Loaded and unloaded construction materials to prepare for use in construction.
• Painted surfaces using brushes, spray guns and paint rollers.
• Painted indoor areas such as hallways, bathrooms and lobbies.
• Mixed and matched paints according to customer specifications.
• Used time management and efficient cleaning methods to meet deadlines.
• Organized and used industrial cleaning products following strict safety procedures.
• Measured dimensions of finished pieces for conformance to specifications.
• Assisted with basic carpentry work such as installing wooden floors and crown molding.