Cristina Murphy
Rancho Cucamonga
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Archibald Pet Hospital
Rancho Cucamonga
03.2018 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Developed and maintained a filing system for essential documents, improving office organization.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Pharmacy Technician
CVS Pharmacy
Fontana
04.2016 - Current
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Mixed pharmaceutical preparations according to written prescriptions.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Education
Associate of Science - Pharmaceutical Medicine
San Joaquin Valley College
Ontario, CA06-2015
Skills
- Telephone etiquette
- Appointment scheduling
- Filing system management
- Effective communication
- Attention to detail
- Data entry
- Confidentiality and HIPAA
- Organizational skills
- Professionalism
- Fill orders
- HIPAA compliance
- Proper labeling
Certification
Pharmacy Technician License
Timeline
Receptionist
Archibald Pet Hospital
03.2018 - Current
Pharmacy Technician
CVS Pharmacy
04.2016 - Current
Associate of Science - Pharmaceutical Medicine
San Joaquin Valley College
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