Cristina Murguia Cozar
Software Engineer
Welland,ON
Summary
Experienced frontend/backend programmer with a strong background in database management, web development, and problem-solving. Skilled in various programming languages and technologies, with a proven track record of successful project completion and continuous improvement. Exceptional ability to collaborate effectively and adapt to new challenges.
Overview
15
15
years of professional experience
Work History
ITS Service Desk Support
Niagara College Canada
Welland
03.2022 - Current
- Provided technical support to students, faculty, and staff in-person and via phone
- Addressed IT challenges including network, hardware, and software issues
- Managed and prioritized help desk tickets for efficient IT inquiry resolution
- Maintained printers and lab equipment for optimal functionality
- Collaborated with IT teams to escalate and resolve complex issues
- Offered excellent IT training and guidance to promote technological literacy
- Committed to exceptional customer service and positive user experiences.
Database Administrator
Caja Poplar de Ahorros Yanga
Cordoba, Veracruz
01.2009 - 08.2021
- Management and operation of large-scale production databases
- Direct operational support including high availability, Patching/Upgrades/Migrations and testing, Database replication, and Disaster Planning
- Installation, Configuration, and Deployment of MS SQL Server
- Capacity planning, performance tuning, and monitoring of databases
- Design of backup, recovery, and disaster recovery strategies
- Maintenance of documentation on systems and operational procedures
- Resolution of critical infrastructure incidents and root cause analysis.
Education
Diploma - Computer Programming -
Niagara College Canada
Welland, ON04.2024
Bachelor of Engineering -
Universidad Del Valle De Orizaba
Veracruz Mexico07.2013
Skills
- Adaptability
- Work collaboratively
- Vision
- Problem-solving
- Innovative
- Perseverance
- Quick learner
- Flexible
- Passionate about programming
- Collaborative
Technical Skills
C#, JavaScript, Python, ASP.Net Maui, ASP.NET MVC, PL/SQL, PHP, ETL, PowerShell, TSQL, MSSQL Server, MySQL, MongoDB, PostgreSQL, Web API, HTML5, CSS, Bootstrap, GitHub, Git, Pentaho, Crystal Reports, Azure, Linux, Windows Server, Oracle, CentOS, OS X, VMware, NoSQL, Test Plan, Self, Revolution, Release, React.js, Quality Assurance (QA), Product Lifecycle, Product Development Process, Innovation.
References
References available upon request.
Timeline
ITS Service Desk Support
Niagara College Canada
03.2022 - Current
Database Administrator
Caja Poplar de Ahorros Yanga
01.2009 - 08.2021
Diploma - Computer Programming -
Niagara College Canada
Bachelor of Engineering -
Universidad Del Valle De Orizaba
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