Cristina Munoz-Gonzalez
Willows
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Northern Valley Indian Health
04.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Front and Back Office Support
Moss Family Dentistry
05.2021 - 01.2022
- Collected patient payments, processed transactions and updated relevant records.
- Sterilized rooms and prepped equipment and instruments for a variety of procedures daily.
- Assisted the dentist by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for impressions.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
Barista
Starbucks
08.2019 - 03.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served handcrafted café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Recommended products based on solid understanding of individual customer needs and preferences.
Sales Associate Specialist
Forever 21
09.2017 - 12.2019
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained strong working relationships with coworkers
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Science - Exercise Physiology
California State University - Chico
Chico, CA12.2022
Skills
- Bilingual in Spanish and English
- Customer and Client Relations
- Confidentiality and Data Protection
- Set Appointments
- Multitasking and Time Management
- Active Listening
- Clerical Support
- Adaptability
- Peer Relationships
Certification
- CPR
- First Aid
References
- Tami Stillwell, Office Manager: (530)330-1573
- Zuheit Hernandez, Court Operations Manager: (530) 864-7052
Timeline
Medical Receptionist
Northern Valley Indian Health
04.2023 - Current
Front and Back Office Support
Moss Family Dentistry
05.2021 - 01.2022
Barista
Starbucks
08.2019 - 03.2021
Sales Associate Specialist
Forever 21
09.2017 - 12.2019
Bachelor of Science - Exercise Physiology
California State University - Chico
- CPR
- First Aid
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