Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Cristina Moura

Kitchener,ON

Summary

Personable Administrative and Customer Service Assistant offering over 6 years of experience resolving accounts and service concerns for customers. Smoothly solved challenges while maintaining loyal satisfied customers. Focused on surpassing expectations and driving team success.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

DaVinci Tile
08.2016 - 09.2020
  • Kept physical files and digitized records for easy updating and retrieval
  • Tracked and recorded expenses and reconciled accounts
  • Developed marketing content and promotional advertisements
  • Processed payments and documented account changes
  • Answered and managed incoming and outgoing calls
  • Helped customers with any inquiry from their accounts to promotions

Call Center/Home Based Agent

Sunwing Vacations
07.2015 - 08.2016
  • Arranged flight and travel accommodations for groups
  • Upsell excursions, Elite Plus and Travel Insurance
  • Delivered exceptional level of customer service to every customer
  • Was one of the Top 3 Agents to sell the most amount of excursions

Office Assistant

Stair Star Inc
10.2011 - 01.2012
  • Kept physical files organized and up to date of customer accounts
  • Answered calls from potential customers and informed them of any promotional offers
  • Retention of current customers

Education

Associate of Arts - Culinary Arts

Institute Crandon
Montevideo, Uruguay

Associate of Arts - International Business

Seneca College of Applied Arts And Technology
North York, None
06-2026

Certificate - Teaching English As A Second Language

University of Toronto
Toronto, None
02-2026

Associate of Arts - Hospitality And Tourism Management

Seneca College of Applied Arts And Technology
North York, None
06-2015

Skills

  • Administrative support
  • Data entry
  • Computer skills
  • Microsoft Word
  • Clerical support
  • Customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
French
Limited Working

Accomplishments

  • Awarded "Top 3 agents" for delivering outstanding support at Sunwing Vacations.

Timeline

Administrative Assistant

DaVinci Tile
08.2016 - 09.2020

Call Center/Home Based Agent

Sunwing Vacations
07.2015 - 08.2016

Office Assistant

Stair Star Inc
10.2011 - 01.2012

Associate of Arts - Culinary Arts

Institute Crandon

Associate of Arts - International Business

Seneca College of Applied Arts And Technology

Certificate - Teaching English As A Second Language

University of Toronto

Associate of Arts - Hospitality And Tourism Management

Seneca College of Applied Arts And Technology
Cristina Moura