Cristina Mir Baucells

• Designed and implemented engaging Spanish curricula for students of various proficiency levels.
• Created interactive lesson plans incorporating real-world applications, cultural studies, and peer discussions.
• Assessed student progress through evaluations and provided constructive feedback.
• Assisted in residential life by supervising students, enforcing policies, and supporting personal development.

Assistant House Director.

• Managed student well-being, discipline, and conflict resolution to foster a safe and inclusive living environment.
• Led weekly meetings to address resident concerns and policy updates.
• Organized events, educational workshops, and social activities to enhance student engagement.
• Collaborated with counselors and staff to support students' academic and emotional needs.
• Supervised and chaperoned students during meals, trips, and group functions.

Taught different-level skills from toddlers to adults. From beginners to advanced. Organizing groups and private lessons.

As an intern, I have been involved in mentoring and fostering students as a house parent. Working in other departments where help was needed. Additional coaching tennis from grade 9 to grade 12.

As a Barista, I provided excellent customer service, managed inventory by checking and replacing stock, and handled food and beverage service. I ensured prompt attention to customer needs, delivering a positive experience.

• I encouraged teamwork and mutual respect among players, while planning recreational activities, sports events, and competitions. As a lifeguard, I ensured student safety in the school swimming pool and supervised both parents and students during events. Additionally, I managed the proper use and maintenance of gym equipment and facilities, while also providing customer service at the reception.

I worked seasonally from 2007 to 2012, transitioning to a permanent, year-round role from 2012 to 2015. In this position, I provided check-in and check-out services, managed open and closing shifts with billing, and delivered exceptional customer service. I handled online bookings, group reservations, and private requests, while also answering phones and delivering messages. Additionally, I maintained constant communication with housekeeping to ensure accurate room availability. At the end of each shift, I distributed duty reports to ensure smooth operations.

From 2007 to 2012, I worked seasonally in a hotel, where I provided exceptional customer service by greeting guests, processing reservations, and handling payment transactions. I resolved billing discrepancies, assisted with check-ins, and provided guests with information about hotel services and local transportation. I coordinated housekeeping tasks, arranged tours and restaurant reservations, and upgraded rooms for VIP guests. I maintained accurate records of guest reservations, cancellations, and no-shows while also keeping the lobby and common areas clean and well-stocked. Additionally, I compiled daily occupancy reports for management and responded promptly to guest requests or concerns.