Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristina Legaspi

Banff

Summary

Dynamic leader with a proven track record at K S Somers Enterprises Ltd. Dba McDonald's, excelling in team management and employee engagement. Enhanced customer satisfaction through strategic process improvements and conflict resolution. Skilled in inventory management, driving efficiency while minimizing waste, fostering a culture of open communication and collaboration among staff.

Overview

18
18
years of professional experience

Work History

Unit Supervisor

K S Somers Enterprises Ltd. Dba Mcdonalds
06.2023 - Current
  • Recognized as an effective leader who consistently met or exceeded departmental goals and objectives through strategic planning and execution.
  • Successfully resolved conflicts among team members through active listening, mediation techniques and promoting open dialogue between involved parties.
  • Proactively identified areas of improvement within the unit, implementing corrective actions to prevent future issues from arising.
  • Maintained prisoners' treatment and case history files and prepared daily reports.
  • Played a key role in successful change management initiatives by effectively communicating benefits of new procedures to staff members while addressing any concerns raised during implementation stages.
  • Maintained high standards of safety compliance by enforcing workplace policies and conducting regular safety inspections/training sessions.

Department Manager

Golden Arches Development
08.2007 - 04.2023
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

Bachelor of Science - Bachelor of Science in Hotel & Restaurant Manageme

University of Manila
Phillipines
03-2012

Skills

  • Team management
  • Mentoring
  • Industry expertise
  • Employee engagement

Languages

English
Professional Working

Timeline

Unit Supervisor

K S Somers Enterprises Ltd. Dba Mcdonalds
06.2023 - Current

Department Manager

Golden Arches Development
08.2007 - 04.2023

Bachelor of Science - Bachelor of Science in Hotel & Restaurant Manageme

University of Manila

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Cristina Legaspi