Cristina Gavilanes
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about providing excellent customer service.
Overview
5
5
years of professional experience
Work History
Educational Instructor
Private Practice
07.2022 - 04.2023
- Provided personalized customer service regarding academic needs of students through phone calls, email and live video chat.
- Guided university students in the design of their graduation projects providing individual sessions when required.
- Prepared students for oral academic presentations through demonstrations and helping them to develop the skill of public speaking
Personal Assistant
Lawyer Office
10.2021 - 07.2022
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Intern
State Attorney's Office
02.2020 - 04.2020
- Interacted with customers by phone, email or in-person to provide information.
- Sorted and organized files, spreadsheets and reports.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Intern
Uniandes Legal Office
10.2019 - 01.2020
- Collaborated in professional team to solve workflow issues.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Restocked office supplies and retrieved files for staff.
Intern
Public Defender's Office
04.2019 - 08.2019
- Answered incoming telephone calls, took down messages and provided information.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Upheld office schedule and calendar to coordinate workflow and meetings.
After-school Tutor
Private Tutoring
04.2018 - 03.2019
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored struggling, average and advanced students in English course materials.
Education
Bachelor of Laws -
Universidad Regional Autónoma De Los Andes
Ecuador07.2022
Skills
- Customer Service
- Prioritization
- Client Needs Assessment
- Coordination
- Research
- Spanish Interpreting
Languages
English
Spanish
Timeline
Educational Instructor
Private Practice
07.2022 - 04.2023
Personal Assistant
Lawyer Office
10.2021 - 07.2022
Intern
State Attorney's Office
02.2020 - 04.2020
Intern
Uniandes Legal Office
10.2019 - 01.2020
Intern
Public Defender's Office
04.2019 - 08.2019
After-school Tutor
Private Tutoring
04.2018 - 03.2019
Bachelor of Laws -
Universidad Regional Autónoma De Los Andes
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