Summary
Overview
Work History
Education
Skills
Timeline
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Cristina Franco

Kissimmee,FL

Summary

Experienced and adaptable professional with a strong background in real estate, insurance, and retail. Over the years, I’ve developed excellent skills in client relations, sales, problem-solving, and operations. Known for my reliability, attention to detail, and ability to thrive in fast-paced environments. I bring a customer-focused mindset and a commitment to delivering results, with the versatility to succeed across different industries and roles.

Overview

16
16
years of professional experience

Work History

Real Estate Agent

RE/MAX Real Estate Centre Inc., Brokerage
Kitchener, ON
05.2019 - 01.2021
  • Provided guidance to clients throughout the entire buying or selling process.
  • Responded promptly to client inquiries via phone or email.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Maintained updated knowledge of local real estate markets.

Barista

Starbucks
Kitchener, ON
10.2018 - 01.2020
  • Greet customers, take orders, and ensure a positive experience for every guest.
  • Prepare and serve a variety of hot and cold Starbucks beverages to recipe standards.
  • Demonstrate an understanding of the menu, including seasonal items, and customization.
  • Operating Point-of-Sale Systems and cash handling.
  • Adaptable, collaborative, team player.

QA Specialist/Supply Chain Planner

Pl Developments
Westbury, NY
10.2011 - 10.2016
  • Support the Quality Assurance department by performing various clerical tasks, and assist in projects if needed.
  • Responsible for reviewing NPI's and CRN's, verifying approved components and labeling to complete and modify the document.
  • Maintain package specifications for all customers.
  • Ensure that accurate inventory levels of components are maintained and purchased for all open work orders.
  • Ensure all orders are completed by the customer's required date.
  • Manage the customer data required by customers of all active products. Uploading it to a data pool and maintaining accurate information on dimensions, descriptions, ingredients, and packaging specifications. Etc.

Insurance Agent

Community Brokerage
Hempstead, NY
09.2004 - 05.2011
  • Managed the day-to-day client inquiries and reduced customer complaints by providing accurate and detailed information.
  • Safely identify and search customer information, process payments, handle cash, checks, and process online transactions.
  • Processed claims for insurance benefits when dealing with auto accidents and natural disasters.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.

Education

Property Management - Property Management

Gold Coast Schools
Orlando ,FL
03-2025

Real Estate License - Real Estate

OREA
Toronto, ON
05-2019

1World Sync Product Introduction - Data Entry

1worldsync
Chicago
02-2014

Skills

  • Fluent in English and Spanish
  • Data collection, management, and analysis
  • Job task planning, creative thinking, attention to detail
  • Trustworthy, responsible, hard worker, and quick learner
  • Motivational, listening, and problem-solving skills
  • Analysis and organization skills
  • Individual and team goal-oriented
  • Adapts well to change
  • Customer service-oriented
  • Multi-tasking

Timeline

Real Estate Agent

RE/MAX Real Estate Centre Inc., Brokerage
05.2019 - 01.2021

Barista

Starbucks
10.2018 - 01.2020

QA Specialist/Supply Chain Planner

Pl Developments
10.2011 - 10.2016

Insurance Agent

Community Brokerage
09.2004 - 05.2011

Property Management - Property Management

Gold Coast Schools

Real Estate License - Real Estate

OREA

1World Sync Product Introduction - Data Entry

1worldsync

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Cristina Franco