Cristina Fournier
Montréal
Summary
Seeking an environment that fosters personal and professional growth, aiming to utilize strong customer service skills and a positive attitude to make a valuable contribution to the team and company\'s success. With a diligent, energetic, and proactive approach, possessing excellent communication, organizational, and customer service skills. Background includes experience in management, conflict resolution, and establishing solid client relationships. Excels at handling pressure, multitasking, and effectively addressing customer concerns. Known for a sociable nature, strong work ethic, and passion for continuous learning in a dynamic setting.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
General Worker (Seasonal)
Machinerie Continental Inc.
06.2018 - 08.2018
- Performed various tasks such as painting, cleaning, organizing parts, and preparing shipping orders
- Ensured all items were in excellent condition and met company standards for shipment
- Demonstrated excellent time management skills while completing tasks efficiently and maintaining high-quality results
Production Clerk
MissFresh
10.2017 - 01.2018
- Measured and portioned food products for client orders with accuracy and attention to detail
- Assisted in maintaining inventory and ensured the smooth flow of orders
- Effectively communicated with clients to ensure their needs and special requests were met, delivering excellent customer service
- Worked closely with the team to meet production targets and deadlines
Customer Service Representative
IO Solutions Call Center Inc.
10.2015 - 01.2017
- Conducted inbound and outbound calls to resolve customer inquiries and issues
- Provided exceptional customer care by actively listening to customers and resolving issues in a timely and efficient manner
- Recorded, compiled, and coded data to track customer interactions and improve service quality
- Identified and offered additional services based on client needs, demonstrating proactive problem-solving and sales skills
- Maintained a positive, calm, and professional demeanor in high-pressure situations
Waitress
Scores
03.2013 - 10.2015
- Addressed and resolved customer concerns to ensure a positive dining experience
- Took orders and delivered food to tables, maintaining a friendly and efficient service
- Ensured the dining area was well-organized, clean, and welcoming for customers
- Worked collaboratively with the team to ensure fast, quality service in a busy restaurant environment
Education
Secondary School -
Beurling Academy
Montréal, QC 08.2007 - 06.2012
Certification - Waxing
Académie Edith Serei
05.2022 - 06.2022
Medical Administration
West Island Career Center
Pierrefonds09-2025
Skills
Customer Service
Certification
CPR
Timeline
CPR
03-2025
Certification - Waxing
Académie Edith Serei
05.2022 - 06.2022
General Worker (Seasonal)
Machinerie Continental Inc.
06.2018 - 08.2018
Production Clerk
MissFresh
10.2017 - 01.2018
Customer Service Representative
IO Solutions Call Center Inc.
10.2015 - 01.2017
Waitress
Scores
03.2013 - 10.2015
Secondary School -
Beurling Academy
08.2007 - 06.2012
Medical Administration
West Island Career Center
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