Cristina Estevez
Experienced customer service representative with Trade skills.
Vaughan,ON
Summary
Experienced: 25+ years in customer and hospitality services. Efficient: Proficient at handling various calls on a constant basis while resolving client issues in a timely fashion. Skilled: Possess exceptional customer service skills with regular customer commendations due to helpful and consistent support. Bilingual: English-Vernacular; Spanish-Vernacular. Can provide customer service in both languages.
Overview
22
22
years of professional experience
1
1
Certification
Work History
WALMART LOGISTICS ASSOCIATE
CORNWALL, ON.
09.2022 - 01.2024
- Warehouse duties
- Picking and receiving
- Maintain order filling performance
- Breaking down stock and filling orders to send to different stores within the region
- Have tie off certification
- Operating carts, dolli's, hand trucks
- Main duties filling orders in fast paced environment.
AMAZON ASSOCIATE
BRAMPTON
10.2020 - 04.2021
- Seasonal employee
- Filling orders
- Packaging for home deliveries
- Following proper packaging procedures
- Knowledge of equipment being used.
CAKE DECORATER, BAKERY
Rowland’s Independent
06.2019 - 09.2019
- Decorating cakes for the display cases
- Filling orders on time to customer requests
- Filling bread bins and packaging bread made daily
- Completing daily bakery duties.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Kept up with industry trends regarding new flavor combinations and design ideas.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Baking and Pastry certification available upon request.
NIGHT CLEANER
COMPASS CANADA
12.2013 - 04.2014
- 2 designated floors to clean in Telus Building
- Dusting, vacuuming, mopping, polishing
- Sanitizing kitchens and bathrooms
- Cleaning windows
- Restocking kitchen and washroom essentials.
Security guard
Gardaworld
01.2014 - 06.2016
- Maintaining a safe work environment
- Training and managing big teams of guards
- Writing and maintaining daily logs
- Helping people in whatever way possible as outlined by job detail
- Observe
- Deter
- Report
- Bonded.
Security Officer
Intelligarde International Inc
12.2011 - 02.2014
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed incident reports to record security or loss prevention incidents.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored access control systems and key code records for suspicious activities.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Searched bags manually to identify prohibited items and contraband.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Pastry Chef
Adega Restaurante
09.2001 - 01.2010
- Pastry Chef Seal
- Plan and prepare for daily and weekly orders
- Menu and recipe planning
- Taking customer orders and filling said orders to the customers satisfaction
- Planning and organizing departments, events and teams
- Bonded
- Training of new employees.
Education
Security guard Certificate - Officer And Investigation Services
Ontario Security Training
12-2011
Pastry Chef - Pastry
George Brown College
05.2005
Bachlour - Spanish Translation
York University
04.1999
Skills
- Team Management
- Microsoft Word
- Data Entry
- PPE use
- Fluent in Spanish and English
- Order Fulfillment
- Report Preparation
- Logistics support
- Project Management
- Financial Planning
- Specifications Documentation
- Risk Assessment
- Documentation
- Technical Writing
- Trend Monitoring
- Attention to Detail
- Reliability
- Effective Communication
- Professionalism
- Business Planning
- Written Communication
- Self Motivation
- Teamwork and Collaboration
- Time management abilities
- Accounting Principles
- Problem-solving abilities
- Professional Demeanor
- Problem-solving aptitude
- Customer Communication
- Adaptability and Flexibility
- Multitasking
- Documentation Management
- Team Collaboration
- Problem-Solving
- Financial Management
Skills Abilities
Ability to work very well with others. Respectful to the personalities and needs of fellow employees. Ability to manage small and large teams of workers, while maintaining a peaceful and enjoyable work environment. Organized and skilled in paperwork, displays and planning., Ability to listen to and follow instructions. Can communicate with customers and help with whatever needs and services they require. Maintain a clean, organized and safe work environment for customers and employees. Creative and skilled in displays and organization of merchandise. Quick problem-solving skills. Patient and understanding., With a strong work ethic and excellent communication skills, management positions have been offered in many companies of employment. With respect for my environment and the people within it, trust has been earned by employers and have been rewarded with promotions and bonuses. Being bilingual has helped in the work place as well. Strong skills in the Spanish language has given the ability to communicate with a wider range of employers, employees and customers.
Qualifications Summary
Experienced: 25+ years in customer and hospitality services. Efficient: Proficient at handling various calls on a constant basis while resolving client issues in a timely fashion. Skilled: Possess exceptional customer service skills with regular customer commendations due to helpful and consistent support. Bilingual: English-Vernacular; Spanish-Vernacular. Can provide customer service in both languages.
Certification
- Security Officer and Investigative Services Certificate.
- Pastry Chef Seal.
- CPR and First Aid Certificate.
- AED Certification.
References
References available upon request.
Timeline
WALMART LOGISTICS ASSOCIATE
CORNWALL, ON.
09.2022 - 01.2024
AMAZON ASSOCIATE
BRAMPTON
10.2020 - 04.2021
CAKE DECORATER, BAKERY
Rowland’s Independent
06.2019 - 09.2019
Security guard
Gardaworld
01.2014 - 06.2016
NIGHT CLEANER
COMPASS CANADA
12.2013 - 04.2014
Security Officer
Intelligarde International Inc
12.2011 - 02.2014
Pastry Chef
Adega Restaurante
09.2001 - 01.2010
Security guard Certificate - Officer And Investigation Services
Ontario Security Training
Pastry Chef - Pastry
George Brown College
Bachlour - Spanish Translation
York University