Cristina Dennis
Leduc,AB
Summary
I'm an experienced administrative professional with a strong background in customer relations and office management at E.M. Zalamea Actuarial Services Inc. I thrive on keeping things organized, improving efficiency, and ensuring smooth day-to-day operations. I take pride in my attention to detail and clear communication, always aiming to provide great support while creating a positive experience for clients and colleagues alike.
Overview
12
12
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
E.M Zalamea Actuarial Services Inc.
Makati, Manila
2018.08 - 2020.01
- Conducted research on various topics as requested by management
- Facilitated communication between different departments within the organization
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Responsible for ordering and organizing office supplies, ensuring that all necessary materials are stocked and available for efficient office operations
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Processed invoices for payment using accounting software applications
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Handled confidential documents in an organized fashion according to established protocol
BOOKKEEPER/ADMINISTRATIVE SECRETARY
Norden Nuque Funeral Homes
San Pablo City, Laguna
2012.01 - 2023.01
- Created financial reports to track business performance over time
- Completed and filed both federal and state annual tax returns
- Coordinated with external auditors during annual audit processes by providing necessary documentation and explanations
- Managed payroll processing, including calculating hours, taxes, and issuing checks
BUSINESS OWNER
Dennis' Water Refilling Station
San Pablo, Laguna
2022.06 - 2023.12
- Performed routine maintenance on pumps, valves, meters, and other equipment associated with the water system
- Monitored water pressure, flow rates, and water levels in distribution systems
- Maintained records of all operational data including test results, maintenance schedules
- Ensured compliance with local laws and regulations governing public health standards for drinking water quality
- Negotiated contracts with vendors for supplies and services
BOOKING AGENT
Concentrix
Quezon, Manila
2021.11 - 2022.05
- Updated customers on changes in their Car, Hotel, and Flight reservations or any other relevant information
- Researched competitors' prices and services to ensure competitive rates for our own services
- Managed customer inquiries regarding bookings, providing information on availability and rates
- Performed data entry into booking systems to ensure accuracy of records
- Maintained accurate records of all bookings, including cancellations and no-shows
- Offered assistance with travel arrangements for customers if needed
CUSTOMER SERVICE REPRESENTATIVE
Alorica Inc.
Lipa, Batangas
2016.10 - 2017.08
- Implemented customer service policies to ensure satisfaction with online purchases
- Coordinated customer service activities such as order tracking, billing inquiries, returns processing
- Documented customer interactions in order tracking system accurately and completely
- Assisted customers with online shopping issues such as order tracking and returns
Education
BACHELOR OF SCIENCE - SECRETARIAL ADMINISTRATION (OFFICE MANAGEMENT)
Laguna State Polytechnic University
San Pablo City, LagunaSkills
- Customer Relations
- Quality Assurance
- Customer service
- Attention to Detail
- Office Administration
- Administrative Support
Languages
- English, Bilingual or Proficient (C2)
- Tagalog, Bilingual or Proficient (C2)
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Work Authorisation:
- Legally authorized to work in Canada with an Open Work Permit
Timeline
BUSINESS OWNER
Dennis' Water Refilling Station
2022.06 - 2023.12
BOOKING AGENT
Concentrix
2021.11 - 2022.05
ADMINISTRATIVE ASSISTANT
E.M Zalamea Actuarial Services Inc.
2018.08 - 2020.01
CUSTOMER SERVICE REPRESENTATIVE
Alorica Inc.
2016.10 - 2017.08
BOOKKEEPER/ADMINISTRATIVE SECRETARY
Norden Nuque Funeral Homes
2012.01 - 2023.01
BACHELOR OF SCIENCE - SECRETARIAL ADMINISTRATION (OFFICE MANAGEMENT)
Laguna State Polytechnic University