Cristina Chaves
Heredia Centro
Summary
Dedicated Administrative Assistant with proven track record of five years providing exceptional customer service in a multinational area and more than two years of experience in back office and administrative positions. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
IBM
03.2022 - 05.2024
- Managed and organized multi-calendars, scheduling meetings between internal/external groups balancing complex calendars to ensure optimal use of time.
- Coordinated travel arrangements, ensuring timely accommodations and transportation.
- Processed travel expenses and reimbursements processing invoices, and reconciling financial statements for accurate recordkeeping.
- Screened calls and emails and responded accordingly to support executive correspondence.
Customer Service Representative
DHL Express US
01.2020 - 03.2022
- Responded to customer requests for products, services, and company information. Handled +40 daily escalated calls finding satisfactory resolutions.
- Resolved customer complaints, managed high-stress situations maintaining professionalism under pressure while resolving disputes or conflicts. Exceptional ADH.
- Maintained detailed records of 100 customer interactions per day, ensuring proper follow-up and resolution of issues.
Administrative Assistant
Valle del Tarso
12.2018 - 12.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Supported executive staff through coordinating travel arrangements, and preparing crucial documents for 4 Managers.
Medical Administrative Assistant
Hospital Mexico
12.2017 - 11.2018
- Provided patients with informative support, managed front-desk responsibilities, maintained accurate patient clinical records, oversaw surgical scheduling, and organized pre-admission procedures.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Verified insurance coverage to prepare for upcoming patient appointments.
Education
Business Administration
UAM
Secretary Technical Diploma
Instituto Jimenez
High School Diploma -
MEP
Skills
- Critical Thinking and Problem Solving
- Excellent Customer Service Skills
- Detail-Oriented Execution
- Time Management and Prioritization
- Ability to communicate effectively
- Data Entry
Certification
- MS Excel
- Administrative Assistant Diploma
- Microsoft Office 365
- SAP
- Outlook
- Concur
Languages
English
Spanish
References
- IBM, HR (askhr@cr.ibm.com)
- DHL Express, HR (planillas-ssc-cr@dhl.com)
- Medical Records (zmurillo@ccsss.sa.cr)
Timeline
Administrative Assistant
IBM
03.2022 - 05.2024
Customer Service Representative
DHL Express US
01.2020 - 03.2022
Administrative Assistant
Valle del Tarso
12.2018 - 12.2019
Medical Administrative Assistant
Hospital Mexico
12.2017 - 11.2018
Business Administration
UAM
Secretary Technical Diploma
Instituto Jimenez
High School Diploma -
MEP
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