Cristina Celaya
Stockton
Summary
Dynamic Surgical Scheduler Coordinator at Alpine Orthopaedic Medical Group, adept at streamlining surgery scheduling and enhancing patient coordination. Expert in insurance verification and conflict resolution, ensuring seamless operations. Bilingual in English and Spanish, I prioritize compassionate communication while maintaining meticulous medical documentation. Proven ability to manage appointments efficiently, contributing to improved patient satisfaction.
Overview
6
6
years of professional experience
Work History
Surgical Scheduler Coordinator
Alpine Orthopaedic Medical Group
Stockton
11.2019 - Current
- Scheduled follow-up appointments as designated by physician.
- Developed an organized system for tracking upcoming surgeries in order to plan ahead accordingly.
- Responded promptly to emails from doctors or nurses requesting changes in patient's scheduled procedure times.
- Resolved any conflicts that arose between surgeon's schedules, patient requests, and hospital policies.
- Ensured all documentation was completed accurately prior to surgery appointments.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Checked patient insurance and collected pre-authorizations from providers.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients, families, and medical staff to coordinate surgery scheduling and answer questions or concerns.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Send outside referrals order By the Doctor
- Schedule Imaging's order by Dr. Gandhi
Education
Associate of Science - Medical Office Specialist
UEI College
Stockton, CA10-2019
Skills
- Surgery scheduling
- Patient coordination
- Medical documentation
- Insurance verification
- Conflict resolution
- Electronic health records
- Appointment management
- Bilingual English and Spanish
- Time management
- Flexible schedule
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Surgical Scheduler Coordinator
Alpine Orthopaedic Medical Group
11.2019 - Current
Associate of Science - Medical Office Specialist
UEI College
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