Cristina Bodensteiner
Palos Verdes Estates
Summary
Dedicated professional with a strong background in customer service and effective multitasking, and task switching.
Ability to create welcoming environments and engage with the costumer, including children and the elderly.
Reliable and trustworthy, with excellent phone etiquette and communication skills. Able to create a welcoming, inviting environment for others.
Sensitive to people experiencing stress and fatigue, or high expectations for comfortable environment.
Background: Developed strong customer service skills by ensuring positive experiences and personalized care for patients in a family dental practice; understand the importance of treating customers with respect and delivering value-based service.
Transfer of background: Experienced in creating welcoming environments and addressing peoples' needs promptly, skills that translate to providing exceptional guest service in hospitality settings.
Overview
7
7
years of professional experience
Work History
Hostess and Runner
Mama Ds Rolling Hills
02.2025 - 11.2025
- Greeted and seated guests, ensuring prompt and courteous service.
- Marketing the new location by creating promotional flyers and business cards (promotion items: free appetizer): *Successfully implemented- the campaign that attracted at least one customer per night, presenting the offer card and redeeming a complimentary appetizer.
- Communicated effectively with kitchen and serving staff for seamless operations.
- Monitored dining environment, maintaining cleanliness and an enjoyable ambiance.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Demonstrated strong multitasking skills: answering phone calls, greeting guests, and thanking customers for their business.
Hostess and Completed Online Order Fulfillment
Red Onion
10.2022 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation- simultaneously.
- Took reservations and to-go orders by phone, online, or in-person, answered customer questions, and informed estimated wait times.
- Conversed with 'regular' guests in the lobby area with customary conversation that translated to great experiences.
Dental Office Assistant
Michael T. Bodensteiner DDS Inc
02.2019 - 03.2020
- Contributed to a welcoming atmosphere for patients by maintaining a clean and organized reception area.
- Filed digitally scanned documents to hard charts.
- Ordered toys for the pediatric patients.
- Assisted with packaging instruments for the autoclave for sterilization.
- Able to follow phone scripts for answering and transferring phone calls.
Education
Associate of Arts - Hospitality
Golden West College
Huntington Beach, CA05-2027
High School Diploma -
Private School- River View Christian Academy
Online04-2025
Skills
- Presents customers with a smile and professional presence
- Reliability and trustworthiness
- Effective multitasking and task switching, able to cross train
- Clear communication skills
- Guest engagement
- Experience with elderly population and children
Timeline
Hostess and Runner
Mama Ds Rolling Hills
02.2025 - 11.2025
Hostess and Completed Online Order Fulfillment
Red Onion
10.2022 - 03.2023
Dental Office Assistant
Michael T. Bodensteiner DDS Inc
02.2019 - 03.2020
Associate of Arts - Hospitality
Golden West College
High School Diploma -
Private School- River View Christian Academy