Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cristina Bertini

Vancouver,BC

Summary

Hardworking and reliable individual with strong ability in customer service. Offering problem solving and communication. Highly organized, proactive and punctual with team-oriented mentality.

Overview

7
7
years of professional experience

Work History

Airline Customer Service Agent

WestJet
Vancouver, BC
10.2022 - Current
  • Resolve service disruption issues, such as cancelled or missed flights and determining alternative flight options.
  • Check-in guests and collect excess baggage and overweight charges.
  • Communicate with the Pilots and Flight Attendants to ensure the boarding process is seamless and the flight is on time.
  • Controls and attaches the Passenger Boarding Bridge to the plane when it arrives and departs in a safe and precise manner.

Covid Safety Team Monitor

Warner Brothers
Vancouver, BC
01.2020 - 11.2021
  • Screened employees and visitors using specific safety protocols and to ensure the safety of the cast and crew.
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
  • Acted as site liaison to promote proper hygiene, social distancing and other preventive practice.
  • Followed the rules and regulations set forth by Health Canada.

Concierge Representative

Aritzia Seasonal Contract
Vancouver, BC
04.2022 - 07.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Server

Joey Shipyard
Vancouver, BC
09.2021 - Current
  • Communicated effectively with patrons, took orders and made item recommendations.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Suggested additional items to customers to increase restaurant sales.
  • Worked together in a team environment to ensure excellent customer service.

Background Coordinator

Warner Brothers
Vancouver, BC
08.2021 - 01.2022
  • Responsible for 20-100 performers at a time by ensuring the punctual arrival to the set.
  • Paid close attention to continuity within the film from one shot to the next.
  • Completed paperwork accurately to ensure proper payment of the actors.

Theatre Performer

Uncle Randy Productions
Vancouver, BC
01.2017 - 01.2019
  • Collaborated with the director and other actors to find the best interpretation for a character.
  • Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.
  • Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement.
  • Wrote original materials and adapted details from public information to achieve dramatic, narrative or comedic effects.

Education

Bachelor of Arts - Performing Arts

Douglas College
New Westminster, BC
06.2019

Diploma - Musical Theatre

Capilano University
North Vancouver, BC
06.2017

Skills

  • Excellent interpersonal, communication and customer service skills
  • Task Prioritization
  • Active Listener
  • Creative Thinking
  • Problem-Solving
  • Safety Minded
  • Solution Oriented
  • Confident in Speaking Publicly

Accomplishments

  • Actor Combatant Certificate with Flight Directors Canada
  • Scholarship recipient for Performing Arts
  • Outstanding Musicianship Award at Windsor Secondary
  • Serving It Right Certificate

Timeline

Airline Customer Service Agent

WestJet
10.2022 - Current

Concierge Representative

Aritzia Seasonal Contract
04.2022 - 07.2022

Server

Joey Shipyard
09.2021 - Current

Background Coordinator

Warner Brothers
08.2021 - 01.2022

Covid Safety Team Monitor

Warner Brothers
01.2020 - 11.2021

Theatre Performer

Uncle Randy Productions
01.2017 - 01.2019

Bachelor of Arts - Performing Arts

Douglas College

Diploma - Musical Theatre

Capilano University

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Cristina Bertini