Cristina Barranco
Anaheim
Summary
Resourceful Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, problem-solving, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service delivery in fast-paced environments.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Regional Service Specialist
Allied Universal
Santa Ana
01.2025 - Current
- Led service operations with a strong focus on customer satisfaction, retention, and service excellence
- Managed client relationships through on-site visits, acting as an escalation point to ensure successful issue resolution
- Oversaw service ticket invoicing and quote development, ensuring accuracy, timeliness, and revenue alignment
- Supervised service dashboards and KPIs to drive rapid response times and continuous improvement
- Directed technician scheduling and resource allocation to maximize productivity and service coverage
- Served as a client advocate, aligning internal teams to deliver end-to-end service satisfaction
- Managed technician timecard approvals and corrections to ensure payroll accuracy and compliance
- Contributed to Financial Quarterly Business Review (QBR) reporting to support leadership decision-making
- Oversaw CCTV / Fire alarm systems troubleshooting and escalations, ensuring timely resolution, compliance with service standards, and customer confidence
Customer service Lead
Cintas Fire Protection
Anaheim
04.2016 - 05.2024
- Led team meetings to improve customer service processes and communication.
- Trained new staff on customer service protocols and company policies.
- Oversaw daily operations ensuring compliance with safety and service standards.
- Resolved escalated issues from team members or customers in an efficient manner.
- Maintained up-to-date knowledge of fire codes, regulations, and industry standards.
- Managed vendor relationships to ensure timely delivery of quality materials.
- Collaborated with cross-functional teams to forecast and plan inventory needs.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Set and confirmed customer appointments.
- Cross trained with fire alarm, extinguishing, kitchen inspections and sprinkler systems in scheduling
Lead Preschool Teacher
Bright Horizons
Anaheim
12.2012 - 04.2015
- Developed engaging lesson plans aligned with early childhood education standards.
- Led classroom activities promoting social, emotional, and cognitive development.
- Collaborated with parents to establish supportive home-school connections.
- Implemented assessment tools to monitor children's progress and identify learning needs.
- Created appropriate learning curriculum
- Created a Spanish program for school aged children
Education
Associate of Business Administration - Business
Fullerton College
Fullerton, CA 08.2025 - 01.2026
Certificate - Early Childhood Care And Education
Fullerton College
Fullerton, CA 08.2012 - 05.2013
Loara High School
Anaheim, CASkills
- Customer service
- Team leadership
- Classroom management
- Lesson planning
- Working In fast paced environments
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Associate of Business Administration - Business
Fullerton College
08.2025 - 01.2026
Regional Service Specialist
Allied Universal
01.2025 - Current
Customer service Lead
Cintas Fire Protection
04.2016 - 05.2024
Lead Preschool Teacher
Bright Horizons
12.2012 - 04.2015
Certificate - Early Childhood Care And Education
Fullerton College
08.2012 - 05.2013
Loara High School