Cristina A. Villa
Pico Rivera
Summary
Motivated and results-oriented Account Manager III with client-facing experience, analytical skills, and project management expertise. Seeking a role to contribute to organizational success and personal/professional growth. Eager to apply skills and make a meaningful impact in a dynamic and challenging environment.
Overview
19
19
years of professional experience
Work History
Account Manager III
Kaiser Permanente
12.2019 - Current
- Lead and manage the development and execution of relationship and operational account plans to achieve growth and retention in a book of business of70 large group clients aligned to large brokerage firm with a $73 million yearly premium
- Positioned the Kaiser Permanente competitively to ensure optimal growth and fend off losses
- Experience with quoting and selling Self-Funded products
- Built favorable broker channel partnerships with key brokerage house in Orange County
- Collaborate with underwriting, proactive membership retention, Vision Essentials, Leadership, Engagement Specialist to rescind termination to then sell expansion to new pool of eligible plus additional sale of vision rider using value demonstration and strategic conversations
- Obtained, utilized, and analyzed competitor information and trends to optimize account planning
- Present key insights to clients and brokers to advance the relationship and account plan
Client Service Manager II
Kaiser Permanente
06.2015 - 12.2019
- Manage relationships and day to day activities while supporting strategic strategies for high profile accounts with50K+ members
- Lead and engage relationships with Joint Powers Authority Clients and school districts and management of Risk Sharing Arrangement (RSA) accounts
- Active participant in efforts such as goal teams to share and identify best practices as we strive towards changing the culture within the organization
- Demonstrate ability to analyze and integrate clinical and utilization data in conjunction with internal partners to bring actionable insights to external customers enabling informed business decisions with underwriting, Labor Liaison, Medicare, Performance Guarantees, Contracts, Disabled Dependent team and legal departments
- Develop and implement wellness programs across book of business meeting client interest and needs
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Collaborated with cross-functional teams for better service delivery and client experience.
Sr. Associate Account Manager
Kaiser Permanente
03.2014 - 01.2015
- Team lead for the Orange County Service area, keeping performance for a staff of eight
- Responsible for the Experience Kaiser Permanente program
- Lead role on the Kaiser Permanente Multi-Plan KPMP for the California Region
- Drive for results in process improvements in SalesConnect Metrics and identified areas of improvements and best practices throughout teams
Associate Account Manager II
Kaiser Permanente
07.2008 - 03.2014
- Ensure successful implementation of account strategies
- Propose activities that target opportunities to position for future growth
- Work in consulting capacity with account managers regarding design, rate explanations and development of business strategies
- Implement, maintain and explain to customer clients and members all product lines, Traditional HMO, Deductibles, Health Reimbursement Accounts, Health Savings Accounts, Point of Service, Preferred Provider Participants, Out of Area, ancillary chiropractic, dental and vision products
Large Group Underwriter II
Kaiser Permanente
01.2006 - 07.2008
- Foster relationships with Sales/Account Management and other cross functional partners enabling Quality Data Engagements with internal stakeholders for repositioning, retention and membership growth strategies
- Manage Book of Business which includes Norther and Southern California creating opportunities for exposure to various stakeholders and geographic, industry factors
- Demonstrate ability to analyze and integrate clinical and utilization data in conjunction with internal partners to bring actionable insights to external customers enabling informed business decisions
Education
B.A - Economics, Political Science
University of California, Irvine
Irvine, CA06.2004
Skills
- Exceeds repositions of accounts in highly competitive environment
- Collaborate effectively with clients, broker channel partners and internal departments
- Thrive in dynamic and fast paced work environment
- Accomplished in leading relationship with key brokerage house in Orange County
- Experienced with Microsoft Word, Excel, PowerPoint, Teams
- Certified Qualified Bilingual Staff Spanish Level II
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Languages
Spanish
Professional Working
Timeline
Account Manager III
Kaiser Permanente
12.2019 - Current
Client Service Manager II
Kaiser Permanente
06.2015 - 12.2019
Sr. Associate Account Manager
Kaiser Permanente
03.2014 - 01.2015
Associate Account Manager II
Kaiser Permanente
07.2008 - 03.2014
Large Group Underwriter II
Kaiser Permanente
01.2006 - 07.2008
B.A - Economics, Political Science
University of California, Irvine
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