Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Cristina Almeida

Toronto,ON

Summary

Proactive and results-driven professional with 10 years of experience in internal and external communication in fast-paced governmental and public/private sector environments. Passionate traveler, adding a global perspective to my path and eager to explore new professional fields. Committed to foster a positive impact on the community, leveraging my skills and experiences to create meaningful change.

Overview

11
11
years of professional experience

Work History

RESIDENCIAL CLEANER

Clean Freaks Residential Service
Toronto, Canada
02.2024 - 03.2025
  • Applied effective time management techniques to complete cleaning tasks in various residential settings, maximizing productivity and meeting client expectations.
  • Provided exceptional customer service by addressing client concerns, accommodating special requests, and maintaining open communication to ensure satisfaction.

BRAND ASSOCIATE

GAP Retail Store
Toronto, Canada
08.2023 - 10.2024
  • Promoted brand loyalty by educating customers about loyalty programs and benefits.
  • Provided an elevated customer experience by efficiently locating merchandise and promptly responding to customer inquiries with precision and accuracy.
  • Contributed to the overall maintenance and cleanliness of the sales area, ensuring the displayed merchandise was consistently presented in optimal condition.

SEASONAL SERVER AND HOST

Mill Street Brewpub - Winter Village
Toronto, Canada
12.2023 - 01.2024
  • Greeted and seated approximately 500 guests per shift using OpenTable.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Managed the waitlist and coordinated table assignments to optimize flow and guest experience.
  • Processed payments efficiently, providing a seamless transaction experience, increasing income opportunities, and achieving around $1200 per shift.

SOCIAL MEDIA AND WEBSITE ANALYST

Emergency Security Service ECU 911
Quito, Ecuador
05.2017 - 07.2023
  • Implemented communication strategies that increased followers by 2000 per month, managing a virtual community of more than 2 million followers.
  • Generated engaging and innovative content for various digital platforms, including social media and websites.
  • Developed and managed social media platforms as an open communication channel for citizens, addressing complaints and engaging directly with citizens.
  • Analytics interpretation and social media monitoring to detect potential communication crises.

COMMUNICATION ANALYST

Provincial Governments Consortium
Quito, Ecuador
02.2014 - 11.2016
  • Developed the internal communication process at the main office and across 23 provincial governments.
  • Collaborated on the launch of a national television program promoting tourism and gastronomy across the 23 provinces within the consortium.
  • Designed graphic materials for internal and external communications.
  • Coordinated and organized training events for personnel of provincial governments.

Education

Communication Degree - Specialty in Advertising

International University of Ecuador
Quito, Ecuador
12.2011

Skills

  • Customer Service
  • Time Management
  • Team collaboration
  • Content creator
  • Social media management
  • Digital marketing
  • Event coordination
  • Public relations

Timeline

RESIDENCIAL CLEANER

Clean Freaks Residential Service
02.2024 - 03.2025

SEASONAL SERVER AND HOST

Mill Street Brewpub - Winter Village
12.2023 - 01.2024

BRAND ASSOCIATE

GAP Retail Store
08.2023 - 10.2024

SOCIAL MEDIA AND WEBSITE ANALYST

Emergency Security Service ECU 911
05.2017 - 07.2023

COMMUNICATION ANALYST

Provincial Governments Consortium
02.2014 - 11.2016

Communication Degree - Specialty in Advertising

International University of Ecuador

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Cristina Almeida