Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

CRISTINA ALMEIDA

Toronto,ON

Summary

Communication professional with 10 years of experience in internal and external communication, as well as digital communication and public relations in fast-paced governmental and public/private sector environments. My relocation to Canada has inspired me to explore new fields, especially in customer service, where I can apply my customer-oriented skills and proactive approach to contribute to the success of the team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Seasonal Server

Mill Street
10.2023 - 01.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

Social Media and Website Analyst

ECU 911 Emergency Security Service
05.2019 - 07.2023
  • Generate engaging and innovative content for various digital platforms, including social media, news outlets, websites, and digital communication channels
  • Developed and managed social media platforms as an open communication channel for citizens, addressing complaints and engaging directly with them
  • Developed and executed impactful social media strategies as part of annual communication plan to drive engagement, enhance brand visibility, and foster meaningful engagement with target audiences
  • Analytics interpretation and social media monitoring to detect potential communication crises


Social Communication Assistant

ECU 911 Emergency Security Service
11.2017 - 04.2019
  • Assisted in social media monitoring and generated citizen request reports
  • Scheduled and facilitated ECU 911 public tours delivering impactful and resourceful experiences
  • Participate in the development of campaigns related to the company's culture
  • Align internal activities and various initiatives to boost employee engagement and reinforce the organizational culture.

Communication Analyst

Consortium of Provincial Governments of Ecuador
08.2014 - 07.2016
  • Graphic design of internal and external communication materials
  • Audiovisual coverage of institutional events
  • Support in the development of media agenda for provincial authorities in Quito
  • Coordination and organization of training events for personnel of provincial governments.

Education

Communication, Specialization in Advertising -

International University of Ecuador (UIDE)
Quito, Ecuador
12.2011

Skills

  • Guest Engagement
  • Safe Food Handling
  • Food Inspection
  • Supply Restocking
  • Customer Service
  • Attention to Detail
  • Customer Service
  • Relationship Building
  • Organization and Time Management
  • Customer Service
  • Digital Media
  • Content Creation
  • Community Management
  • Online Presence Monitoring
  • Social Media
  • Event Management

Websites

Languages

English
Professional Working
Spanish
Native or Bilingual

Certification

Smart Serve

Timeline

Seasonal Server

Mill Street
10.2023 - 01.2024

Social Media and Website Analyst

ECU 911 Emergency Security Service
05.2019 - 07.2023

Social Communication Assistant

ECU 911 Emergency Security Service
11.2017 - 04.2019

Communication Analyst

Consortium of Provincial Governments of Ecuador
08.2014 - 07.2016

Communication, Specialization in Advertising -

International University of Ecuador (UIDE)

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CRISTINA ALMEIDA