Cristiane Dos Santos Bandeira
Winnipeg,MB
Summary
Dynamic Service Administrator with a proven track record at Birchwood Honda on Regent, excelling in enhancing customer satisfaction and streamlining service delivery. Skilled in interpersonal communication and Microsoft Office, adept at training staff and managing high-volume service requests with precision. Demonstrated success in improving service effectiveness through meticulous coordination and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Administrator
Birchwood Honda on Regent
05.2018 - Current
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Education
Bachelor Degree in Law -
Universidade Uninove
Sao Paulo12-2011
Skills
- Interpersonal Communication
- Office Coordination
- Records and Database Management
- Analytical Thinking
- Self Motivation
- Team building
- Adaptability and Flexibility
- Attention to Detail
- Organization and recordkeeping
- Microsoft Office
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Elementary
Certification
Career Development Employment Enhancement June 2017 Manitoba Start
Timeline
Service Administrator
Birchwood Honda on Regent
05.2018 - Current
Bachelor Degree in Law -
Universidade Uninove
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