Cristian Vega
Victorville
Summary
Dedicated Customer Service Professional skilled in retention communication and organizational effectiveness. Achieved customer service targets while aligning team performance with business goals. Focused on enhancing productivity through collaboration and process optimization, with strong leadership in strategic planning.
Overview
14
14
years of professional experience
Work History
Manager
Big 5 Sporting Goods
San Bernardino
10.2024 - Current
- Monitored staff performance, proactively addressing issues to enhance productivity.
- Cultivated a positive team environment through effective communication and support.
- Enforced customer service standards while resolving customer problems to ensure quality.
- Established processes that ensured efficient workflow across the organization.
- Executed thorough opening, closing, and shift change functions to maintain daily operational standards.
STORE ASSOCIATE
The Home Depot
Anaheim
07.2020 - 04.2024
- Served customers by processing transactions and addressing inquiries at the service desk.
- Utilized product knowledge to assist customers in selecting appropriate appliances.
- Achieved sales targets by promoting major appliances to homeowners and businesses.
- Delivered exceptional customer service by addressing client inquiries and concerns promptly.
- Maintained accurate records of sales transactions and client interactions to support efficient service.
- Managed 3-5 client accounts, supplying materials for construction projects to meet client needs.
- Facilitated connections between clients and vendors, sourcing hard-to-find materials to enhance project success.
- Negotiated competitive pricing for clients' material needs, enhancing business growth.
SECURITY SUPERVISOR
Allied Universal
Laguna Niguel
02.2019 - 05.2020
- Led crew of 10 to 13 security guards for upscale gated community in Laguna Niguel, ensuring safety and security.
- Collaborated with HOA and property management to resolve homeowner complaints, enhancing resident satisfaction.
- Presented homeowner concerns to board of directors and property management, facilitating prompt resolutions.
SECURITY GUARD
Allied Universal
Laguna Niguel
06.2013 - 02.2019
- Security Gate Attendant for Upscale Gated Community
- Monitored premises to ensure safety and security for all personnel.
- Conducted routine patrols to identify and report potential security hazards.
- Responded promptly to alarms and incidents, coordinating with emergency services.
SECURITY OFFICER
Boyd & Associates
Laguna Niguel
03.2012 - 06.2013
- Security Gate Attendant for upscale Gated Community in Laguna Niguel: Processed approved visitors into community
- Addressed homeowner complaints via phone, adhering to established procedures for resolution
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms and incidents, maintaining a calm environment.
DOLLAR TREE CASHIER/STOCKER
Dollar Tree
Cypress
10.2011 - 01.2012
- Operated cash register, handling transactions efficiently during opening and closing shifts.
- Assisted customers in locating desired items, contributing to a positive shopping experience.
- Delivered exceptional customer service, fostering customer loyalty and repeat visits.
- Maintained stocked shelves, ensuring product availability and enhancing customer satisfaction.
Education
AA -
Cypress Community College
Cypress, CA01-2017
HIGH SCHOOL DIPLOMA -
Western High School
Anaheim, CA01-2011
Skills
- Data analysis
- Communication skills
- Customer service excellence
- Problem solving
- Time management
- Adaptability and flexibility
- Active listening
- Computer proficiency
Languages
Spanish, Advanced
Timeline
Manager
Big 5 Sporting Goods
10.2024 - Current
STORE ASSOCIATE
The Home Depot
07.2020 - 04.2024
SECURITY SUPERVISOR
Allied Universal
02.2019 - 05.2020
SECURITY GUARD
Allied Universal
06.2013 - 02.2019
SECURITY OFFICER
Boyd & Associates
03.2012 - 06.2013
DOLLAR TREE CASHIER/STOCKER
Dollar Tree
10.2011 - 01.2012
AA -
Cypress Community College
HIGH SCHOOL DIPLOMA -
Western High School