Cristian Uraga
Los Angeles,CA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
11
11
years of professional experience
Work History
IT Technician
Chris Tech
01.2022 - Current
- Optimized system performance by performing routine maintenance tasks such as software updates, virus removal, and data backups.
- Mentored junior technicians, sharing expertise and knowledge in PC repair methods and best practices.
- Reduced wait times for customers by effectively prioritizing urgent repairs according to severity and impact on daily operations.
- Negotiated favorable pricing from suppliers for replacement parts, lowering overall costs for both the company and its clients.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Organizer
Payless Shoe Source
08.2014 - 06.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
Opening Shift Leader
Sharkys Mexican Resturant
08.2014 - 06.2018
- Increased employee engagement by developing strong communication channels between team members and management.
- Enhanced team efficiency by implementing streamlined opening procedures and strategically delegating tasks.
- Maintained a clean and organized work environment, prioritizing safety and hygiene for both employees and customers.
- Trained new employees on company policies, procedures, and expectations, fostering a supportive work environment.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Delegated daily tasks and oversaw 4 employees.
Education
Bachelor of Science - Criminal Justice
California State University, Los Angeles
Los Angeles, CA05-2027
Bachelor of Science - Computer And Information Sciences
California State University, Los Angeles
Los Angeles, CA05-2027
Associate of Science - Cyber Security
East Los Angeles College
Monterey Park, CA06-2024
Associate of Science - Criminal Justice
East Los Angeles College
Monterey Park, CA06-2024
Associate of Science - Criminalistics
East Los Angeles College
Monterey Park, CA06-2024
High School Diploma -
East Valley High School
North Hollywood, CA06-2013
Skills
- Hardware installation
- Desktop technical support
- Technical support
- Carpet cleaning
- Waste disposal
- Window cleaning
- Positive attitude
- Shelf stocking
- Customer service
- Willing to learn
- Pricing and shelf labeling
- Stock organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Technician
Chris Tech
01.2022 - Current
Organizer
Payless Shoe Source
08.2014 - 06.2018
Opening Shift Leader
Sharkys Mexican Resturant
08.2014 - 06.2018
Bachelor of Science - Criminal Justice
California State University, Los Angeles
Bachelor of Science - Computer And Information Sciences
California State University, Los Angeles
Associate of Science - Cyber Security
East Los Angeles College
Associate of Science - Criminal Justice
East Los Angeles College
Associate of Science - Criminalistics
East Los Angeles College
High School Diploma -
East Valley High School
Similar Profiles
Térésa Ketia NzimbuTérésa Ketia Nzimbu
Student Job Recruiter - Cashier at Chris & ChrisStudent Job Recruiter - Cashier at Chris & Chris
Adriana HersteinAdriana Herstein
Manager at Chris CarmeloManager at Chris Carmelo
Cooper GuilotteCooper Guilotte
Bartender at Ruth's Chris SteakhouseBartender at Ruth's Chris Steakhouse
Jimmy VenturaJimmy Ventura
Electrician at Hiltys ElectricElectrician at Hiltys Electric
James DeadyJames Deady
Independent Contractor at Freelance & Gig WorkIndependent Contractor at Freelance & Gig Work