Cristian Rojas
Fresno
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Utilizes effective communication and negotiation skills to build and maintain strong client relationships. Knowledge of strategic planning and execution, ensuring consistent achievement of sales objectives. Professional in material handling equipment. Strong computer skills, including experience with Microsoft Office suite (Word, Excel, PowerPoint & Outlook).
Overview
13
13
years of professional experience
1
1
Certification
Work History
CDL Class A Driver
United Rentals
01.2018 - Current
- Enhanced customer relations by consistently delivering equipment according to schedule and quickly addressing any concerns.
- Collaborated with dispatchers to optimize routing plans, minimizing delays and maximizing productivity.
- Daily, legible DOT log book and submitted corresponding documents.
- Increased customer satisfaction by providing exceptional service during pickup and delivery interactions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Work for long periods of time with little to no supervision.
- Received united rentals 1 coin for outstanding work and customer relationship specialist.
Equipment Associate
United Rentals
12.2016 - 12.2017
- Adhere to customer needs and desires to identify and recommend proper equipment.
- Customer questions about products and services, helped locate equipment and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional customer service by addressing user inquiries promptly and professionally, resulting in higher satisfaction levels.
- Log daily work, pms and machine parts on computer
- Routine Daily equipment checks
- Made sure yard had A clean, organized yard flow
Tire Sales Manager
East Bay Tire Co.
01.2014 - 11.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built a loyal client base through personalized service, expert advice, and consistent follow-up communication post sale.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developed and maintained positive relationships with product and equipment vendors.
- Responded to customer concerns over to phone to coordinate jobs.
- Increased tire sales by implementing targeted marketing strategies and cultivating strong relationships with customers.
Landscaping Foreman
A & S Landscaping
07.2012 - 12.2013
- Collaborated with clients to develop custom landscaping plans that catered to their specific needs and preferences.
- Oversaw the installation of hardscape features such as walkways, patios, retaining walls, and water features to enhance property aesthetics.
- Boosted client satisfaction by maintaining clear communication and addressing concerns promptly throughout the project duration.
- Maximized team productivity by delegating tasks efficiently, prioritizing key projects, and setting realistic deadlines.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Operated landscaping equipment with focus on safety and machine longevity.
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Always adhere by company's safety rules
Education
High School Diploma -
Fresno City College
Fresno, CA05.2012
Skills
- Customer service
- Bilingual
- Sales expertise
- Excellent communication skills
- Relationship selling
- Positive and professional
- Excellent customer relations skills
- Clean driving record
- Strong computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
Aerial Boom Lift & Scissor Lift Operator Certification
Forklift & Rough Terrain Forklift Operator Certification
Timeline
CDL Class A Driver
United Rentals
01.2018 - Current
Equipment Associate
United Rentals
12.2016 - 12.2017
Tire Sales Manager
East Bay Tire Co.
01.2014 - 11.2016
Landscaping Foreman
A & S Landscaping
07.2012 - 12.2013
High School Diploma -
Fresno City College
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