Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cristian Popescu

New Westminster,Canada

Summary

Reliable and upbeat character successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate, Cashier, Operations Expert

Polo Ralph Lauren
05.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Baker's Helper

Aryzta Bakery
09.2017 - 06.2018
  • Production work, bakers helper.
  • Increased overall bakery efficiency through regular equipment maintenance checks and prompt repairs when necessary, minimizing downtime.
  • Safely operated bakery machinery such as mixers, ovens, and slicers while following all necessary precautions to prevent accidents or injuries.
  • Supported head baker in training new employees on proper baking techniques, equipment usage, and sanitation practices.
  • Maintained a clean and organized work environment, adhering to strict health and safety guidelines for optimal food preparation conditions.

Bakery Clerk

Independent Grocers
12.2016 - 05.2017
  • Independent Grocers, bakery clerk
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.

Call Centre Representative

Panago Call Centre
05.2016 - 10.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Coach

Burnaby Mountain
03.2016 - 06.2016
  • Coaching grade 2’s and 3’s within various sports and activities.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.
  • Fostered positive and inclusive team environment, leading to increased team cohesion and morale.

Education

No Degree - English Language And Literature

Douglas College
New Westminster, BC
08-2024

Skills

  • Good computer skills
  • Multitasking
  • Adaptability
  • Reliability
  • Friendliness
  • Energy
  • Punctuality
  • Productivity under pressure
  • Visual Fashion Merchandising
  • Cash register training
  • Customer success orientation
  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills

Certification

Food Safe

Serving It Right

First Aid Level 1

High Five Certification

Timeline

Sales Associate, Cashier, Operations Expert

Polo Ralph Lauren
05.2019 - Current

Baker's Helper

Aryzta Bakery
09.2017 - 06.2018

Bakery Clerk

Independent Grocers
12.2016 - 05.2017

Call Centre Representative

Panago Call Centre
05.2016 - 10.2016

Coach

Burnaby Mountain
03.2016 - 06.2016

No Degree - English Language And Literature

Douglas College

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Cristian Popescu