Cristian Osuna
Riverside,CA
Summary
Professional coordinator with experience in loan modification, talent acquisition and customer service. Known for strong focus on team collaboration and delivering consistent outcomes. Highly adaptable and reliable, Skilled in data analysis and team collaboration, driving successful recruitment processes and organizational efficiency.
Overview
7
7
years of professional experience
Work History
Sr. Coordinator
The Housing Counselors
02.2024 - 03.2025
- Coordinated with lenders to obtain loan modifications for clients facing delinquency or foreclosure.
- Verified proof of income submitted by applicants applying for subsidized housing programs administered by public housing authorities.
- Facilitated group meetings between lenders and servicers and borrowers to negotiate loan modifications or repayment plans.
- Negotiated loan modifications with borrowers to avoid costly foreclosure proceedings.
- Processed applications for mortgage assistance programs in accordance with government regulations.
Sr. Recruiter
Baja Call Center
07.2022 - 07.2023
- Analyzed applicant data such as resumes, test scores, references, background checks.
- Provided guidance to hiring managers on interviewing techniques and selection criteria.
- Utilized social media networks to attract passive candidates.
- Coordinated with hiring teams throughout the selection process to ensure a smooth transition.
- Maintained relationships with external recruiters and staffing agencies to source candidates.
- Managed the full cycle of recruitment process from sourcing to onboarding new employees.
- Conducted in-depth interviews with potential hires to assess experience, skills, and knowledge.
Jr. Recruiter
Baja Call Center
12.2021 - 06.2022
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Completed human resource operational requirements by scheduling and assigning employees.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Developed recruiting strategies to identify qualified candidates and build network.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Operated and
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
Training Assistant
Baja Call Center - Loan Mart
09.2021 - 11.2021
- Maintained detailed records of attendance at each session.
- Coordinated logistics for trainings such as reserving rooms, ordering supplies.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Provided training and guidance to junior staff members in the areas of loan origination and collections processes.
Customer Service Representative
Baja Call Center- Loan Mart
08.2020 - 09.2021
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed relationships with customers by providing exceptional service throughout the entire process.
- Analyzed financial statements for potential borrowers before approving their loans.
- Verified customer identity through government-issued identification.
- Provided customers with information on loan products, repayment options, rates, and terms.
- Conducted credit checks on potential borrowers using established criteria.
- Assisted in processing customer loan applications and documents to ensure accuracy.
Customer Service Representative
Telvista Metro PCS
02.2018 - 08.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Colegio Siglo XXI
Skills
- Talent Acquisition
- Human Resources Management Systems
- Data Analysis
- Job Applicant Interviews
- Document Distribution
- Staff supervision
- Decision-making
- Customer service
- Data entry
- Staff training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sr. Coordinator
The Housing Counselors
02.2024 - 03.2025
Sr. Recruiter
Baja Call Center
07.2022 - 07.2023
Jr. Recruiter
Baja Call Center
12.2021 - 06.2022
Training Assistant
Baja Call Center - Loan Mart
09.2021 - 11.2021
Customer Service Representative
Baja Call Center- Loan Mart
08.2020 - 09.2021
Customer Service Representative
Telvista Metro PCS
02.2018 - 08.2020
Colegio Siglo XXI
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