Cristian Larios Figueroa
Sonoma
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking trustworthy individual who is a fast learner and is ready to learn and master new skills!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Chococlate Cow
10.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervisor that knew how to manage a team and train new employees in the least complex manner and most efficient way.
- Key holder for over 2 years who was responsible in opening up/ closing the store making sure all machines are either on or off, handled the money they made that day and made sure the card receipt settlements were secured and put away.
Food Preparation Worker
Ramekins Culinary School
05.2019 - 11.2019
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Kept food preparation as most clean and tidy onto the plate to look the neatest to the customers eye.
- Lifted and carried heavy materials.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Guaranteed customer satisfaction by quickly delivering orders.
Education
GED -
Santa Rosa Junior College
Santa Rosa, CA06.2023
High School Diploma -
Sonoma Valley High School
Sonoma, CA06.2020
Skills
- Supervising Experience
- Key Holder
- Food Preperation
- Money Handling Abilities
- Staff Training
- Managing Multiple Tasks
- Customer Service
- Bilingual
- Leadership
Accomplishments
- Supervised team of 8 staff members.
Certification
- Food Handlers
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
The Chococlate Cow
10.2020 - 08.2023
Food Preparation Worker
Ramekins Culinary School
05.2019 - 11.2019
GED -
Santa Rosa Junior College
High School Diploma -
Sonoma Valley High School