Cristian Gonzalez
525 30th Street Paso Robles
Summary
Dynamic hospitality professional with a proven track record at Chateau Hospitality, excelling in operations management and staff development. Enhanced guest satisfaction through strategic service improvements and effective team mentoring. Skilled in inventory control and adept at resolving guest issues, fostering a positive experience in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Assistant General Manager
Chateau Hospitality
09.2020 - Current
- Led operational initiatives to improve guest satisfaction and streamline service delivery.
- Mentored junior staff, enhancing team performance and fostering professional development.
- Analyzed customer feedback and reviews to drive strategic enhancements in service offerings.
- Helped with hotel inventory orders and restocking
- Cooking appetizers, light cleaning, and bartending
- Worked with plumbers, electricians, handymen, and other companies as needed.
- Took a big roll in overlooking housekeeping for both The Rigdon House and recently Creekside Inn.
Busser/Host
San Simeon Beach Bar and Grill
06.2011 - 2021
- Ensured cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers with timely delivery of food and beverages, improving service efficiency.
- Collaborated with kitchen staff to maintain a smooth workflow during peak hours.
- Trained new team members on proper bussing techniques and restaurant procedures.
- Part Time Summer Job
- Covered in bartending during the day when needed
Front Desk Manager
Cambria Pines Lodge
2016 - 09.2020
- Supervised front desk operations, ensuring exceptional guest service and smooth check-in/check-out processes.
- Trained and mentored front desk staff, enhancing team performance and customer interaction skills.
- Implemented streamlined procedures for managing reservations, improving efficiency and reducing wait times.
- Coordinated communication between departments to resolve guest issues and enhance overall satisfaction.
- Handled guest complaints and tried to improve their experience.
- Covered shifts, even night audit, when needed.
- Assisted in other departments when needed. Such as sales, restaurant, or bar.
Front Desk Agent
San Simeon Lodoge
06.2011 - 2016
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated room assignments and reservations to maximize occupancy rates.
- Trained new front desk agents on customer service protocols and software systems.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction.
Education
No Degree - Business
Cuesta College
San Luis Obispo, CAHigh School Diploma -
Leffingwell High School
Cambria Ca06-2015
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant General Manager
Chateau Hospitality
09.2020 - Current
Busser/Host
San Simeon Beach Bar and Grill
06.2011 - 2021
Front Desk Agent
San Simeon Lodoge
06.2011 - 2016
Front Desk Manager
Cambria Pines Lodge
2016 - 09.2020
No Degree - Business
Cuesta College
High School Diploma -
Leffingwell High School
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