CRISTIAN GOMEZ SIERRA
Sunnyvale
Summary
Experienced in team leadership, strategic planning, and operational management. Leverages effective communication and organizational skills to drive project success. Proven track record of fostering productive work environments and achieving set goals. Excels in creating a positive impact. Extensive experience in training team members to maximize their potential and productivity. Utilizes effective training techniques to ensure comprehensive understanding and application of knowledge, resulting in improved performance.
Overview
6
6
years of professional experience
Work History
CSR, Relationship Banker, Senior Banker
Bank Of America
04.2020 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Compliance and regulatory adherence
- Adaptability
- Leading huddles and role-playing with other associates to show the skills needed to uncover the client's needs.
- Trained staff on operating procedures and company services.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher customer satisfaction rate and repeat business.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Cross-trained and provided backup support for organizational leadership.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Cashier, Usher
Cinemark
07.2019 - 02.2020
- Cash Handling
- Greeted customers entering the theater and responded promptly to customer needs.
- Assisted customers with account updates and upselling products
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Communication skills
- Adaptability
- Conflict Resolution
- Team collaboration and multitasking
Education
High School Diploma -
Fremont High School
Sunnyvale, CA06.2019
No Degree -
Sacramento State University
Sacramento, CASkills
- Fluent in Reading and Writing Spanish
- Cash Management Expertise
- Effective Communication
- Flexible Problem-Solving
- Team Performance Enhancement
- Client-Centric Approach
Awards
Pinnacle Award Recipent, 2022
Timeline
CSR, Relationship Banker, Senior Banker
Bank Of America
04.2020 - Current
Cashier, Usher
Cinemark
07.2019 - 02.2020
No Degree -
Sacramento State University
High School Diploma -
Fremont High School
Similar Profiles
Daniel NavaDaniel Nava
Lead Operations Representative at Bank of AmericaLead Operations Representative at Bank of America
Jessica CataldoJessica Cataldo
Senior Delivery Lead at Bank of AmericaSenior Delivery Lead at Bank of America
SYED AZHAR UDDINSYED AZHAR UDDIN
Fraud & Chargeback Operations Analyst at Bank of AmericaFraud & Chargeback Operations Analyst at Bank of America
CONSQAILLA TONEYCONSQAILLA TONEY
WMBS Wire Team Associate at Bank of AmericaWMBS Wire Team Associate at Bank of America
Maxima CabutotanMaxima Cabutotan
Data Imaging Clerk at ACCU ImageData Imaging Clerk at ACCU Image