Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristian Elias

Toronto,ON

Summary

Proven leader in insurance underwriting and operations management, with a track record of enhancing profitability and customer satisfaction. Skilled in portfolio management and relationship building, consistently exceeding performance benchmarks. Demonstrates exceptional problem-solving abilities and attention to detail, driving team success and business growth.

Overview

8
8
years of professional experience

Work History

Commercial Underwriter

Travelers
09.2022 - Current
  • Assessing new and renewal applications for financial liabilities and risk levels.
  • Participating in industry conferences and networking events to increase visibility of the company within the marketplace.
  • Maintaining current understanding of industry and underwriting procedures.
  • Enhancing customer satisfaction through prompt policy issuance and streamlined quote-to-bind processes.
  • Achieving performance benchmarks consistently throughout tenure as Commercial Lines Underwriter, demonstrating commitment to excellence in role responsibilities.
  • Developing comprehensive underwriting guidelines, ensuring consistency across the team's decision-making process.
  • Managed complex accounts with professionalism, successfully navigating challenging negotiations with clients and brokers and applying accurate pricing standards to meet business needs and customer requirements.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Evaluating applications to determine insurance coverage and appropriate risk classifications.
  • Collaborating with brokers and agents, fostering strong relationships for increased business opportunities.

Underwriter - Team Lead

Economical Insurance
08.2019 - 09.2022
  • Implemented effective risk mitigation strategies, reducing exposure to potential losses while maintaining a balanced portfolio.
  • Effectively managed multiple accounts simultaneously, ensuring prompt attention to each client''s specific requirements.
  • Assisted in training new underwriters, sharing expertise and best practices to improve overall team performance.
  • Improved client satisfaction by promptly addressing inquiries and providing accurate information on insurance policies.
  • Enhanced profitability by consistently meeting or exceeding premium growth targets through careful analysis of market conditions.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring compliance in all underwriting activities.
  • Increased customer retention with thorough policy reviews and timely adjustments based on changing needs or circumstances.
  • Conducted comprehensive risk assessments, effectively minimizing potential losses for the company.
  • Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
  • Analyzed data to identify trends and predict future insurance needs.

Operations Manager

Gap Inc
08.2016 - 07.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Certificate - Human Resources Management

George Brown College
Toronto

Certificate - Insurance

Insurance Institute of Canada
Toronto
05.2026

Skills

  • Insurance Underwriting
  • Sales Support
  • Portfolio Management
  • Data Interpretation
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Relationship Building

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Commercial Underwriter

Travelers
09.2022 - Current

Underwriter - Team Lead

Economical Insurance
08.2019 - 09.2022

Operations Manager

Gap Inc
08.2016 - 07.2019

Certificate - Human Resources Management

George Brown College

Certificate - Insurance

Insurance Institute of Canada

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Cristian Elias