Cristian De Monte
Dorval,QC
Summary
I am a highly motivated individual driven by personal growth and professional excellence. thrive on embracing workplace challenges and have a strong commitment to self-development. I am dedicated to becoming the best version of myself, driving success and cultivating a culture of continuous improvement.
Overview
5
5
years of professional experience
Work History
Technician
Orthotek
01.2021 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Organized work to meet demanding production goals.
Customer Service Specialist
Citrino Inc.
01.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and deescalated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Identified, explored, and developed creative solutions to workplace challenges, driving efficiency and productivity.
Supervisor of Operations
Maintenance Eco-Pro.
07.2019 - 01.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Crew Member
Mcdonal's
08.2018 - 06.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Education
No Degree - Intro To Programming
Udemy
Online03.2022
Diploma - French Studies
Jean Sauvé
Pierrefonds, QC11.2016
High School Diploma -
Maria Inmaculada
Venezuela 07.2015
Skills
- Willingness to learn, embrace change, and quickly adapt to new situations or technologies
- Ability to lead teams, delegate tasks, motivate others, and make sound decisions
- Flexibility, openness to change, and the ability to thrive in dynamic environments
- Collaboration, cooperation, and the ability to work effectively in a team setting,
Timeline
Technician
Orthotek
01.2021 - Current
Customer Service Specialist
Citrino Inc.
01.2020 - 01.2021
Supervisor of Operations
Maintenance Eco-Pro.
07.2019 - 01.2020
Crew Member
Mcdonal's
08.2018 - 06.2019
No Degree - Intro To Programming
Udemy
Diploma - French Studies
Jean Sauvé
High School Diploma -
Maria Inmaculada
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