Cristian Banuelos
Cudahy
Summary
Dynamic professional committed to enhancing organizational effectiveness and employee performance by cultivating an environment rooted in respect, trust, and accountability. Proven expertise in delivering comprehensive training across diverse modalities, significantly boosting knowledge retention and performance outcomes. Strong organizational skills and reliability enable effective management of multiple priorities while maintaining a positive outlook. Prepared to embrace additional responsibilities to drive team success and achieve collective goals.
Overview
7
7
years of professional experience
Work History
Manager
Sol Mexican Cocina
07.2022 - Current
- Oversee and maintain high standards of daily operations and customer service, while ensuring the precise preparation and presentation of food and beverages to enhance customer satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Supervised the training and development of new hires and current employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily operations and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Certified NRO Trainer (Training and Development)
Xperience Restaurant Group
07.2022 - Current
- Prepared materials for skills development training.
- Developed and implemented training programs related to restaurant operations like food & beverage handling, customer service, etc.
- Provided coaching and mentoring to employees.
- Collaborated with on-site managers to ensure training goals were met and business standards were upheld.
- Assisted in the successful launch of multiple new locations by ensuring staff was well-trained and confident in their roles.
- Implemented successful onboarding program.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials, and equipment.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
- Established and maintained quality control standards.
- Traveled to new market locations to provide comprehensive training for new restaurant openings.
Server
BJ's Restaurant & Brewhouse
01.2021 - 10.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Host Shift Lead/ Server
Gaucho Grill Argentine Steakhouse
01.2020 - 10.2022
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Developed daily plans to ensure a smooth operation.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
Front Desk Receptionist
Sharifi Firm, APC
01.2019 - 04.2020
- Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences.
- Expedited case preparation by organizing and maintaining comprehensive electronic filing systems for easy retrieval.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Improved law office efficiency by managing calendars, coordinating travel arrangements, and maintaining organized files.
- Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
- Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
Education
Associate of Science - Nursing
East Los Angeles Community College
Monterey Park, CA05-2029
High School Diploma -
Elizabeth Learning Center
Cudahy, CA06.2020
Skills
- Coaching Proficiency
- Strong Leadership
- Workforce Engagement
- Process Optimization
- Effective Conflict Resolution
- Time Management
- Strategic Planning
- Analytical Strategist
- Organizational Development
- Data Transcription
- Filing
- Data Analysis
- Front Desk Supervision
- Operations Management
- Profit and Loss (P&L) Control
- Proficient Computer Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified NRO Trainer (Training and Development)
Xperience Restaurant Group
07.2022 - Current
Manager
Sol Mexican Cocina
07.2022 - Current
Server
BJ's Restaurant & Brewhouse
01.2021 - 10.2022
Host Shift Lead/ Server
Gaucho Grill Argentine Steakhouse
01.2020 - 10.2022
Front Desk Receptionist
Sharifi Firm, APC
01.2019 - 04.2020
Associate of Science - Nursing
East Los Angeles Community College
High School Diploma -
Elizabeth Learning Center