Cristel Abolencia
Radium Hot Springs,BC
Summary
Dedicated and results-driven Certified Food Handler overseeing food service operations in fast-paced environments. Skilled in leading and motivating teams to deliver exceptional customer service while adhering to quality standards and safety regulations. Proven ability to optimize workflow, manage inventory, and ensure compliance with sanitation protocols. Strong communication and interpersonal skills, with a passion for fostering a positive work culture. Seeking to leverage expertise in food service management to contribute to the success of a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Tim Hortons
10.2023 - Current
- Acts as acting supervisor in absence of store manager or supervisor, assuming full responsibility for daily operations, team management, and customer service delivery.
- Facilitated our online survey by reaching 90% of our monthly target and receive great ratings from our guests.
- Followed strict sanitation procedures to maintain safe and hygienic foodservice environment.
Senior Operations Associate
Ayala Land Malls Inc.
11.2022 - 08.2023
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities. Closed more than 100million lease transaction.
- Evaluated employee performance, providing constructive feedback, guidance, and support for professional growth opportunities.
- Oversaw vendor relationships, negotiating contracts to secure favorable terms and ensure consistent delivery of high-quality products or services.
Building and Property Administration Officer
Shopping Center Management Corporation, SM Supermalls
02.2019 - 11.2022
- Monitored 237 tenant accounts of mall and 35 mixed-use tenants of office tower and performed activities relevant to generation of sales involving them.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Assisted in development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
Showroom Officer
Blims Lifestyle Group Inc
05.2017 - 03.2018
- Supervised, directed and evaluated eight (8) assigned staff members and newly hired officers.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Education
Bachelor of Science - Human Resources Development Management
Saint Pedro Poveda College
Ortigas, Philippines03.2017
Skills
- Customer Service
- Advanced food safety knowledge
- Property Maintenance
- Tenant relations management
- Excellent people skills
- Goal-Oriented
- Verbal/written communication
Languages
English
Certification
- Certified Food Handler, Advanced Food Safety Training (Management Level) - [2024-03-12 to 2029-03-12] Certification Number: A 321159
Timeline
Food Counter Attendant
Tim Hortons
10.2023 - Current
Senior Operations Associate
Ayala Land Malls Inc.
11.2022 - 08.2023
Building and Property Administration Officer
Shopping Center Management Corporation, SM Supermalls
02.2019 - 11.2022
Showroom Officer
Blims Lifestyle Group Inc
05.2017 - 03.2018
Bachelor of Science - Human Resources Development Management
Saint Pedro Poveda College