Cristal Antolino
San Miguel
Summary
Experienced in managing front desk activities and creating a warm and inviting atmosphere for clients. Utilizing strong organizational skills and meticulous attention to detail, streamlines office operations to ensure smooth functioning. Expertise in effective communication techniques and customer service principles enhances visitor experiences, ensuring their needs are met with utmost professionalism and care.
Overview
10
10
years of professional experience
Work History
Receptionist
Urology Associates of the Central Coast
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Researched denied claims and contacted insurance companies to resolve these issues.
Letter Carrier
USPS
02.2015 - 06.2021
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Increased productivity by streamlining processes for loading vehicles with sorted mail at the beginning of each shift.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
- Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
- Provided prompt mail delivery to businesses and residences on specified route.
- Managed vehicle upkeep for mail deliveries.
- Minimized delivery errors by double-checking addresses on mail items before placing them in appropriate mailboxes or delivery slots.
Education
GED -
Liberty High School
Paso Robles, CA06-2006
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Customer and client relations
- Data inputting
- Office administration
- Mail handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Urology Associates of the Central Coast
08.2021 - Current
Letter Carrier
USPS
02.2015 - 06.2021
GED -
Liberty High School
Similar Profiles
Amanda GeigerAmanda Geiger
Receptionist at Urology Associates Of The Central CoastReceptionist at Urology Associates Of The Central Coast
Berenice RosalesBerenice Rosales
Medical Assistant at Urology associates of the Central coastMedical Assistant at Urology associates of the Central coast
Jessie LielandJessie Lieland
Physician Assistant at Parkview Hospital/UC Health UrologyPhysician Assistant at Parkview Hospital/UC Health Urology