Cristal De Leon
6335 Comstock Ave. Apt#19
Summary
Dynamic professional with extensive experience in customer service at MTA and various restaurants. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and inventory management, consistently ensuring operational efficiency and a welcoming environment for patrons.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bus Driver
MTA
Alhambra
04.2020 - 03.2025
- Operated transit buses on designated routes for MTA.
- Ensured passenger safety by adhering to traffic regulations.
- Assisted passengers with boarding and exiting the bus safely.
- Conducted pre-trip inspections to maintain bus readiness and safety.
- Communicated effectively with dispatch regarding route changes or delays.
- Monitored passenger behavior to maintain a respectful environment on the bus.
- Reported maintenance issues promptly to ensure vehicle reliability.
- Verified that all passengers were seated before operating the bus.
- Greeted customers in a friendly manner when boarding the bus.
Server
Buena Mesa
South Gate
02.2018 - 03.2021
- Resolved customer complaints swiftly to maintain satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Managed bar inventory, ensuring supplies met customer demand and quality standards.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Developed relationships with regular customers, enhancing loyalty through personalized service.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Restocked bar with supplies for wide range of cocktails, beers and liquor drinks.
- Checked identification of guests to verify legal drinking age.
- Developed speciality cocktail menus seasonally based on popular ingredients or themes.
- Mixed syrups following precise recipes to keep adequate supplies on hand.
- Greeted customers and provided friendly, attentive service.
- Effectively multitasked within fast-paced environment.
Server
Loaded Cafe
Santa Ana
04.2015 - 02.2017
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
La Barca Restaurante
Bell
01.2009 - 03.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Trained new servers on restaurant policies and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Upheld health and safety regulations for safe dining experiences.
- Performed opening and closing duties, including setting up dining area.
- Handled money transactions accurately, adhering to company cash procedures.
- Prepared and served a variety of cocktails and beverages for patrons.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens06-2008
Skills
- Customer service
- Time management
- Communication skills
- Problem solving
- Inventory management
- Cash handling
- Conflict resolution
- Team leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food Handler Card
Timeline
Bus Driver
MTA
04.2020 - 03.2025
Server
Buena Mesa
02.2018 - 03.2021
Server
Loaded Cafe
04.2015 - 02.2017
Server
La Barca Restaurante
01.2009 - 03.2015
High School Diploma -
Bell Gardens High School
Similar Profiles
Mauricio MercadoMauricio Mercado
Maintenance Supervisor at MTAMaintenance Supervisor at MTA
RAYSHAWN STEPHENSRAYSHAWN STEPHENS
Train Operator at MTATrain Operator at MTA
Darnell Whitley IIIDarnell Whitley III
MTA Stations Cleaner at MTAMTA Stations Cleaner at MTA
Lucifie CharlesLucifie Charles
Team Member at Panera BreadTeam Member at Panera Bread
Ronald LahensRonald Lahens
Parking Attendant at JFK ECONO PARKParking Attendant at JFK ECONO PARK