Cristal De Leon
6335 Comstock Ave. Apt#19
Summary
Dynamic professional with extensive experience in customer service at MTA and various restaurants. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and inventory management, consistently ensuring operational efficiency and a welcoming environment for patrons.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bus Driver
MTA
Alhambra
04.2020 - 03.2025
- Operated transit buses on designated routes for MTA.
- Ensured passenger safety by adhering to traffic regulations.
- Assisted passengers with boarding and exiting the bus safely.
- Conducted pre-trip inspections to maintain bus readiness and safety.
- Communicated effectively with dispatch regarding route changes or delays.
- Monitored passenger behavior to maintain a respectful environment on the bus.
- Reported maintenance issues promptly to ensure vehicle reliability.
- Verified that all passengers were seated before operating the bus.
- Greeted customers in a friendly manner when boarding the bus.
Server
Buena Mesa
South Gate
02.2018 - 03.2021
- Resolved customer complaints swiftly to maintain satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Managed bar inventory, ensuring supplies met customer demand and quality standards.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Developed relationships with regular customers, enhancing loyalty through personalized service.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Restocked bar with supplies for wide range of cocktails, beers and liquor drinks.
- Checked identification of guests to verify legal drinking age.
- Developed speciality cocktail menus seasonally based on popular ingredients or themes.
- Mixed syrups following precise recipes to keep adequate supplies on hand.
- Greeted customers and provided friendly, attentive service.
- Effectively multitasked within fast-paced environment.
Server
Loaded Cafe
Santa Ana
04.2015 - 02.2017
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
La Barca Restaurante
Bell
01.2009 - 03.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Trained new servers on restaurant policies and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Upheld health and safety regulations for safe dining experiences.
- Performed opening and closing duties, including setting up dining area.
- Handled money transactions accurately, adhering to company cash procedures.
- Prepared and served a variety of cocktails and beverages for patrons.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens06-2008
Skills
- Customer service
- Time management
- Communication skills
- Problem solving
- Inventory management
- Cash handling
- Conflict resolution
- Team leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food Handler Card
Timeline
Bus Driver
MTA
04.2020 - 03.2025
Server
Buena Mesa
02.2018 - 03.2021
Server
Loaded Cafe
04.2015 - 02.2017
Server
La Barca Restaurante
01.2009 - 03.2015
High School Diploma -
Bell Gardens High School
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