Cristal J. Bordeleau
Vaudreuil-Dorion,QC
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company
Overview
21
21
years of professional experience
Work History
Service Administrator
Smardt
08.2023 - Current
- - Providing administrative support to ensure efficient operation of client services.
- - Preparing purchase orders, Service Order and return of goods.
- - Communicate, by email, with other departments, customers and suppliers.
- - Updating internal software and Excel documents
- - Quickly respond to our customers, suppliers and customers
- - Create reports and track them
- - Immediately bring critical issues to customer service manager for resolution.
- - Update customer service database with new information, address changes and contact details.
- - Answer incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Develop lasting relationships with contractors, technicians and customers.
GENERAL LABOURER
Smardt
11.2022 - Current
- Used hand hold tools and torches to achieve customers request for each unit
- Prepared components
- Brazzed metals with dexterity and attention to detail
- Built and assembled copper piping according to detail specifications
- Adjusted or fitted product into jigs, fixture or other holding devise
- Experience with blueprints, and other equipment associate with brazing copper fittings to tubing
- Removed workpiece from fixture, using tongs, and cools workpiece, using air or water
- Melted and separate braze or solder joints to remove and straighten damage or misalign components, using hand torches
- Aligned and secures workpieces in fixtures, jigs, or vise, using rule, square, or template
- Operated an overhead crane to move heavy units from pre-brazing and expansion station to staging area for brazer team.
- Kept work areas clean and organized.
- Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
Diversified Operator
Avery Dennison
04.2021 - 09.2022
- Reworking deficient rolls on a rewinding machine
- Inspected machine parts with measuring tools.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
- Sorting, labeling and packing finished products for shipment, according to customer specifications, quality requirements and standard practices;
- Inspection of the general appearance of the finished product;
- Keep the area stocked with packing materials needed for the job;
- Preparing chucks for machine operators;
- Communicate and coordinate necessary information to relevant shift/department personnel to ensure efficient operations;
- Track multiple orders packed at the same time;
- See to continuous improvement of quality and productivity;
- Maintain a clean and safe work area;
- Perform tasks and audits related to the 5S program;
- Assist with equipment maintenance activities as directed;
- Participate in group problem-solving team efforts and continuous improvement activities;
- To perform the cutting and rewinding of the rolls
- Perform any other assigned task.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Set up machines to start production cycles and controlled machine settings.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed quality checks to identify finish discrepancies.
- Conducted inspection of in-process or finished product.
- Kept accurate records of defective units or products.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
Personal Care Service Provider
PAB, CIUSSS du Centre-Sud de l'Île de Montréal
07.2020 - 02.2021
- - Built strong relationships with clients to deliver emotional support and companionship.
- - Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- - Assisted with dressing guidance, and grooming
- - Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- - Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- - Provided safe mobility support to help patients move around personal and public spaces.
- - Assisted clients with daily living needs to maintain self-esteem and general wellness.
- - Recognized and reported abnormalities or changes in patients' health status to case manager.
- - Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- - Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- - Provided compassionate and patient-focused care to cultivate well-being.
- - Monitored clients' overall health and well-being and noted significant changes.
- - Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- - Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- - Guided patients to restroom to support bladder and bowel relief requirements.
- - Recorded status and duties completed in logbooks for management.
- - Completed regular check-ins and progress report for each client.
- - Entrusted to handle confidential and sensitive situations in professional matter.
Fitter
Assembleur, Valtech Fabrication
06.2018 - 02.2020
- Assembled many small to large metal components, for pressure vessels, air grids, valves etc
- Bolt-up pieces
- Read mechanical drawings
- Use critical and analytical thinking
- Followed safe work practices, which included fall protection and personal protective equipment.
- Laid out, positioned, aligned and secured parts for welding and bolt-up.
- Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
- Fabricated, assembled, installed and maintained piping systems.
- Coordinated movement of materials and equipment in workarea and trucks
- Applied knowledge of both standard and metric measurements and performed math associated with pipe installation, adapting items manufactured within different systems of measurement.
- Recorded center to center measurements of area requiring field run systems and fabricated system based on measurements taken, applying specialized fit up techniques as appropriate.
- Interpreted pipe schematics, isometrics and installation drawings to implement understanding of symbols, reference lines and work points into actual installation projects.
Pipefitter, Coordinator Assistant, Tester
PCL Energy
08.2016 - 01.2018
- Hydrostatic Testing preparations and monitoring
- Participated in the coordination of the punching department
- High emphasis on production and logistics of test packs
- Coaching and mentoring punching crew
- Pre-Hydrotesting walks
- Locate lines in test packs, inspect all components, hardware to match BOM and ISO, inspect for deficiencies
- Repair deficiencies
- Read, interpret and red-line construction drawings and blueprints (Isometrics, P&ID's, etc.)
- Pipefitter, Puncher, Hydro
09.2015 - 04.2016
- Hydrostatictic Testing preparations and monitoring
- Locate lines in test packs, inspect all components, hardware to match BOM and ISO, inspect for deficiencies
- Repair deficiencies
- Read, interpret and red-line construction drawings and blueprints (Isometrics, P&ID's, etc.)
Pipefitter, QC Assistant
PCL Energy
05.2015 - 07.2015
- Install piping, valves and all components
- Assisted QC during turnover
- Read, interpret and red-line construction drawings and blueprints (Isometrics, P&ID's, etc.)
Pipefitter
PCL Energy
06.2012 - 04.2015
- Locate lines in test packs, inspect all components, hardware to match BOM and ISO, inspect for deficiencies
- Assemble piping and valves
- Assemble and install pipe spools in the fabrication facility
- Measure, cut pipe to required shape as per ISO
- Install supports, valves, piping and control systems
- Read, interpret and red-line construction drawings and blueprints (Isometrics, P&ID's, etc.)
Merchandiser
Rideau Inc
04.2007 - 06.2012
- Sourced and priced products for different programs and Platforms
- Manage a product database, including images, descriptions, specifications, costs and selling prices
- Implemented new and existing client programs
- Administered and update designated client’s recognition programs and product catalogue
- Provided technical assistance and support to internal departments as well as clients
- Followed-up and resolved issues related to program usage and answer clients’ inquiries concerning products (internal and external)
- Managed and updated Company’s default catalogue for all platform in the US and CAN
- Direct customer service with end user to fulfill custom orders
- Worked within the CISA guidelines and regulations
- Provided services to internal or external clients
- Worked with Microsoft Office (Word, Excel, Outlook and PowerPoint) to prepare different reports and documents
- Drafted letters, prepare tables and worksheets, sort data and mass mailing
Store Manager
Industries Goodwill Renaissance Montreal Inc
01.2005 - 01.2007
- Reported to the Supervisor donation centers and specialty stores
- Contributed to sales growth and implement actions to stimulate production operations and sales;
- Promoted store products to expand its customer base;
- Maintained optimum level of customer service;
- Ensured the integration and management of all staff
- Ensured sound management including the optimization of operational activities
- Performed inventory and administrative tasks (bank deposits, cash management, etc.)
- Supervised the implementation of all policies and procedures of the organization and
- Ensured the proper maintenance and internal controls to safeguard company's assets;
- Ensured that emergency and safety measures were understood and followed by all staff
- Hold regular meetings for staff maximization
- Worked with HR department in the planning and ensuring the adequate training of new employees and participants
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Office Clerk
Agence IMAPRO
01.2003 - 01.2005
- Reported directly to the President of the Company
- Sourced products for our Distributors
- Offered an open communication between our Distributors and our Wholesalers
- Processed and tracked custom orders (quotes, shipping etc.)
- Providing services to internal or external clients
- Work with Microsoft Office (Word, Excel, Outlook and PowerPoint) to prepare different reports and documents
- Draft letters, sort data and mass mailing.
Education
NAIT - Steamfitter - Pipefitter
NAIT
Edmonton, AB04.2018
High School Diploma -
Ecole Secondaire De-La-Salle
Ottawa, Ontario06.1992
Skills
- Analytical Thinking
- Time Management
- Attention to Detail
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Service Administrator
Smardt
08.2023 - Current
GENERAL LABOURER
Smardt
11.2022 - Current
Diversified Operator
Avery Dennison
04.2021 - 09.2022
Personal Care Service Provider
PAB, CIUSSS du Centre-Sud de l'Île de Montréal
07.2020 - 02.2021
Fitter
Assembleur, Valtech Fabrication
06.2018 - 02.2020
Pipefitter, Coordinator Assistant, Tester
PCL Energy
08.2016 - 01.2018
09.2015 - 04.2016
Pipefitter, QC Assistant
PCL Energy
05.2015 - 07.2015
Pipefitter
PCL Energy
06.2012 - 04.2015
Merchandiser
Rideau Inc
04.2007 - 06.2012
Store Manager
Industries Goodwill Renaissance Montreal Inc
01.2005 - 01.2007
Office Clerk
Agence IMAPRO
01.2003 - 01.2005
NAIT - Steamfitter - Pipefitter
NAIT
High School Diploma -
Ecole Secondaire De-La-Salle
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