Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRISTA THOMPSON

Kingsville,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience

Work History

General Manager

Staples Canada
10.2018 - Current


  • Recruited, hired, and trained associates.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Managed budget implementations, employee annual reviews, and weekly coaching session.

Assistant Manager

Home Depot
09.2014 - 09.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Department Supervisor

Home Depot
09.2005 - 09.2014
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.

Sales Associate

Home Depot
03.2004 - 09.2005
  • I was responsible for giving a great customer experience on the sales floor, staying in stock and working reports to reach sales goals
  • I was the Health and Safety Captain and reported monthly on the conditions of the store and incidents that had happened
  • I coached and taught associates on day-to-day operations and pushed them to meet and exceed customers’ expectations and sale goals laid out by the organization.

Team Member

Rona Revy
03.2003 - 12.2003
  • Team Member included watering, pruning and maintaining tropical, annual and perennials plants for retail sales area as well as customer service in the Seasonal Department.

General Laborer

Yoder Canada Ltd
11.2001 - 01.2003
  • General Laborer includes planting, pinching, and shipping potted indoor plants
  • Working with four to twenty-five people to reach the shipping need set out for us each day.

Nursery Worker

Instant Shade Large Tree Movers
06.1999 - 10.2001
  • As a nursery worker, I maintained the plants by watering, pruning and helping clients plan their gardens and select the plants that best suit their needs.

Assistant Grower

Colasanti Tropical Gardens
09.1996 - 05.1999
  • As Assistant Grower, I was responsible for a crew of four employees, running the potting machine, planting crops on time, watering and spraying pesticides
  • I completed two co-op work terms here through Kingsville High School and St
  • Clair College and was subsequently hired full time.

Education

Landscape Design Construction -

St. Clair College
Windsor, ON

Grade 13 -

Kingsville District High School
Kingsville, ON

Skills

  • Quality Management
  • Excellent Verbal and Written Communication
  • Team Training and Development
  • Labor Cost Controls
  • Joint Health and Safety Committee Trained
  • First Aid Certificate

Timeline

General Manager

Staples Canada
10.2018 - Current

Assistant Manager

Home Depot
09.2014 - 09.2018

Department Supervisor

Home Depot
09.2005 - 09.2014

Sales Associate

Home Depot
03.2004 - 09.2005

Team Member

Rona Revy
03.2003 - 12.2003

General Laborer

Yoder Canada Ltd
11.2001 - 01.2003

Nursery Worker

Instant Shade Large Tree Movers
06.1999 - 10.2001

Assistant Grower

Colasanti Tropical Gardens
09.1996 - 05.1999

Landscape Design Construction -

St. Clair College

Grade 13 -

Kingsville District High School

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CRISTA THOMPSON