Crista MacKay

With this position you book appointments with the proper sonographer. Checking Patients in for their appointments. Checking all the information to make sure that it up to date and accurate. Also making sure that the patient is prepared for the exam. Making sure that the billing is correct. Taking payments for all Immigration and out of province patients. Adding XR to Emeds patients fills for immigration. Use of Netcare for pulling priors for patients. Answer all incoming phone calls as well as making phone calls to clinics with results for patients. Faxing and emailing.

I was also given the task of being the trainer for all new MOA hires. Plus know all procedures for helping out in HLD.

• Worked as a temp Store Manager when Store manager was on leave.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Payroll and Scheduling
• Hiring of new employees

• Daily Deposits
• Preparing and serving customized handcrafted Coffee and other beverages.
• Opening and closing the cafe
• Food counts and Orders
• Lead QA
• Training new hires
• food and waste management
• running shifts with no supervision
• Maintaining and creating visually appealing store displays
• Educated partners and customers on products and service offerings