Crista MacArthur
Manager Training And Standards & Interim Manager Emergency Preparedness
Waterdown,On
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
28
28
years of professional experience
6064
6064
years of post-secondary education
10
10
Certifications
Work History
Manager Training and Standards and Interim Manager Emergency Preparedness
York University
2023.11 - Current
- In addition to training responsibilities, new tasks under emergency preparedness include:
- Program Coordination: Oversee the development, implementation, and evaluation of the University's Emergency Preparedness Program.
- Compliance & Liaison: Ensure compliance with all relevant legislation and codes, and liaise with external bodies for emergency planning and drills.
- Plan Development and Implementation: Develop and integrate university-wide and unit-specific emergency response plans.
- Training and Awareness: Provide training, technical leadership, and community awareness for effective emergency preparedness.
- Emergency Response Management: Manage the Emergency Response Warden Program, conduct incident assessments, and oversee emergency communication systems.
- Budget & Safety Management: Handle the Emergency Preparedness budget, procurement, and ensure compliance with Occupational Health & Safety regulations.
Manager Training and Standards
York University
2019.01 - Current
- Leveraging a successful career in training, recruitment, performance management, policy development and implementation, and fostering a collaborative team culture.
- Training Design and Implementation: Develop, coordinate, and deliver comprehensive training programs for management, all staff across campus as well as security. Ensures mandatory training is current and effective.
- Standards and Policy Development: Develop and maintain standards, policies, and procedures for Security Services, ensuring compliance with legislation and best practices. Lead committees to review and update these standards.
- Human Resource Management: Provide leadership in recruiting, selecting, and training Security Services staff. Investigates misconduct complaints, ensures compliance with collective agreements, and contributes to performance reviews.
- Health and Safety: Ensure a safe work environment by maintaining compliance with the Occupational Health and Safety Act and other relevant legislation.
- Administrative and Financial Responsibilities: Assist in developing and managing the training budget, ensuring training is completed within budget, and overseeing the procurement of necessary equipment.
- Other roles: Provide leadership in the absence of other managers, collaborates in risk and environment assessments, assists in managing emergencies, and supports special projects as assigned.
Special Constable/Instructor
Hamilton Police Service
2017.05 - 2018.12
- Assisted both the courthouse and training unit providing various tasks for the service:
- Responsible for the care of persons in custody and providing customer service to court members and the public.
- Led the development of training policies, procedures, and programs to enhance organizational operations.
- Managed the design and development of training materials and curriculums, including delivering Use of Force re-qualifications to Police and Special Constables.
- Administered, proctored, and evaluated progress, offering mentorship and counseling as needed.
In Service Training Instructor
Toronto Police Service
2009.01 - 2017.12
- Dedicated to training and development for Police, Special Constables and other employees within the service:
- Assisted police in a wide range of training initiatives including de-escalation, crisis intervention, use of force and firearms. Oversaw special constable recruitment and selection process through physical testing as well as the interview process.
- Formulated curriculums and training programs to improve organizational operations. Increased employee engagement in learning initiatives by incorporating alternate means of training, including gamification, videos, surveys, and workshops.
- Developed and implemented new hire orientation, employee development, and HSE training, and fostered a culture of continuous learning. Designed, developed, and implemented technical and progressive training & learning solutions.
Court Officer- Special Constable
Toronto Police Service
2009.07
- Worked in various courthouses across the GTA:
- Oversaw courtroom security, ensuring safety for accused parties, court staff, and the public, while managing access control and transportation of individuals in custody.
- Provided coaching and guidance to new court officers, fostering a collaborative work environment and a culture of excellence and accountability.
- Ensured the security and order of courtrooms, conducted arrests, and managed the transportation of persons in custody as per court orders.
- Handled confrontational situations, using situational critical thinking to de-escalate tensions and mitigate risks.
- Delivered training, coaching, and mentoring to new special constables, ensuring compliance with organizational policies, procedures, and legislation, while identifying areas for performance improvement.
Security – various roles
Intercon Security
1997.05 - 2006.01
- Security Officer: Protected people, property, and information through surveillance, incident response, and protocol enforcement.
- Operations Centre Supervisor and Communication Officer: Oversaw CCTV, alarms, patrol car assignments, and daily operations to ensure safety and rapid responses.
- Communication Trainer: Onboarded and trained communication officers on alarm monitoring, customer service, various alarm panels, and CCTV.
- Assistant Use of Force Instructor: Trained personnel in de-escalation and safety techniques, ensuring compliance with industry standards.
Education
Bachelor of Applied Arts - Justice And Public Safety
University of Guelph-Humber
2025-06
Diploma - Police Foundations Leadership with Honours
Humber College
2021-05
Law and Security Administration -
Sault College of Applied Arts And Technology
1995.01 - 1997.12
Certificate - Business Administration
York University School of Continuing Studies
2023.09 - Current
Certificate - Adult Education – Teaching Effectiveness
Humber College
2011-04
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Risk management
Staff development
Performance management
Time management
Relationship building
Policy implementation
Project management
Verbal and written communication
Certification
Associate Business Continuity Professional (ABCP) - DRI International
Timeline
Associate Business Continuity Professional (ABCP) - DRI International
2024-11
IMS 250 IMS in EOC's
2024-04
EM 125 Exercise Programs
2024-04
EM 300 Community Management Coordinator CEMC
2024-04
EM 200 Basic Emergency Management
2024-02
Manager Training and Standards and Interim Manager Emergency Preparedness
York University
2023.11 - Current
First Aid and CPR - Lifesaving Society
2023-10
Certificate - Business Administration
York University School of Continuing Studies
2023.09 - Current
OHSA Certification - Public Safety Health and Safety Association
2023-08
Indigenous Cultural Competency and Trauma Informed Training
2023-06
IMS 200 Basic Incident Management
2019-08
Manager Training and Standards
York University
2019.01 - Current
Special Constable/Instructor
Hamilton Police Service
2017.05 - 2018.12
Use of Force Trainer- Ontario Police College
2010-02
Court Officer- Special Constable
Toronto Police Service
2009.07
In Service Training Instructor
Toronto Police Service
2009.01 - 2017.12
Security – various roles
Intercon Security
1997.05 - 2006.01
Law and Security Administration -
Sault College of Applied Arts And Technology
1995.01 - 1997.12
Bachelor of Applied Arts - Justice And Public Safety
University of Guelph-Humber
Diploma - Police Foundations Leadership with Honours
Humber College
Certificate - Adult Education – Teaching Effectiveness
Humber College