Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crista MacArthur

Manager Training And Standards & Interim Manager Emergency Preparedness
Waterdown,On

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

28
28
years of professional experience
6064
6064
years of post-secondary education
10
10
Certifications

Work History

Manager Training and Standards and Interim Manager Emergency Preparedness

York University
11.2023 - Current
  • In addition to training responsibilities, new tasks under emergency preparedness include:
  • Program Coordination: Oversee the development, implementation, and evaluation of the University's Emergency Preparedness Program.
  • Compliance & Liaison: Ensure compliance with all relevant legislation and codes, and liaise with external bodies for emergency planning and drills.
  • Plan Development and Implementation: Develop and integrate university-wide and unit-specific emergency response plans.
  • Training and Awareness: Provide training, technical leadership, and community awareness for effective emergency preparedness.
  • Emergency Response Management: Manage the Emergency Response Warden Program, conduct incident assessments, and oversee emergency communication systems.
  • Budget & Safety Management: Handle the Emergency Preparedness budget, procurement, and ensure compliance with Occupational Health & Safety regulations.

Manager Training and Standards

York University
01.2019 - Current
  • Leveraging a successful career in training, recruitment, performance management, policy development and implementation, and fostering a collaborative team culture.
  • Training Design and Implementation: Develop, coordinate, and deliver comprehensive training programs for management, all staff across campus as well as security. Ensures mandatory training is current and effective.
  • Standards and Policy Development: Develop and maintain standards, policies, and procedures for Security Services, ensuring compliance with legislation and best practices. Lead committees to review and update these standards.
  • Human Resource Management: Provide leadership in recruiting, selecting, and training Security Services staff. Investigates misconduct complaints, ensures compliance with collective agreements, and contributes to performance reviews.
  • Health and Safety: Ensure a safe work environment by maintaining compliance with the Occupational Health and Safety Act and other relevant legislation.
  • Administrative and Financial Responsibilities: Assist in developing and managing the training budget, ensuring training is completed within budget, and overseeing the procurement of necessary equipment.
  • Other roles: Provide leadership in the absence of other managers, collaborates in risk and environment assessments, assists in managing emergencies, and supports special projects as assigned.

Special Constable/Instructor

Hamilton Police Service
05.2017 - 12.2018
  • Assisted both the courthouse and training unit providing various tasks for the service:
  • Responsible for the care of persons in custody and providing customer service to court members and the public.
  • Led the development of training policies, procedures, and programs to enhance organizational operations.
  • Managed the design and development of training materials and curriculums, including delivering Use of Force re-qualifications to Police and Special Constables.
  • Administered, proctored, and evaluated progress, offering mentorship and counseling as needed.

In Service Training Instructor

Toronto Police Service
01.2009 - 12.2017
  • Dedicated to training and development for Police, Special Constables and other employees within the service:
  • Assisted police in a wide range of training initiatives including de-escalation, crisis intervention, use of force and firearms. Oversaw special constable recruitment and selection process through physical testing as well as the interview process.
  • Formulated curriculums and training programs to improve organizational operations. Increased employee engagement in learning initiatives by incorporating alternate means of training, including gamification, videos, surveys, and workshops.
  • Developed and implemented new hire orientation, employee development, and HSE training, and fostered a culture of continuous learning. Designed, developed, and implemented technical and progressive training & learning solutions.

Court Officer- Special Constable

Toronto Police Service
07.2009
  • Worked in various courthouses across the GTA:
  • Oversaw courtroom security, ensuring safety for accused parties, court staff, and the public, while managing access control and transportation of individuals in custody.
  • Provided coaching and guidance to new court officers, fostering a collaborative work environment and a culture of excellence and accountability.
  • Ensured the security and order of courtrooms, conducted arrests, and managed the transportation of persons in custody as per court orders.
  • Handled confrontational situations, using situational critical thinking to de-escalate tensions and mitigate risks.
  • Delivered training, coaching, and mentoring to new special constables, ensuring compliance with organizational policies, procedures, and legislation, while identifying areas for performance improvement.

Security – various roles

Intercon Security
05.1997 - 01.2006
  • Security Officer: Protected people, property, and information through surveillance, incident response, and protocol enforcement.
  • Operations Centre Supervisor and Communication Officer: Oversaw CCTV, alarms, patrol car assignments, and daily operations to ensure safety and rapid responses.
  • Communication Trainer: Onboarded and trained communication officers on alarm monitoring, customer service, various alarm panels, and CCTV.
  • Assistant Use of Force Instructor: Trained personnel in de-escalation and safety techniques, ensuring compliance with industry standards.

Education

Bachelor of Applied Arts - Justice And Public Safety

University of Guelph-Humber
06-2025

Diploma - Police Foundations Leadership with Honours

Humber College
05-2021

Law and Security Administration -

Sault College of Applied Arts And Technology
01.1995 - 12.1997

Certificate - Business Administration

York University School of Continuing Studies
09.2023 - Current

Certificate - Adult Education – Teaching Effectiveness

Humber College
04-2011

Skills

Team leadership

Certification

Associate Business Continuity Professional (ABCP) - DRI International

Timeline

Associate Business Continuity Professional (ABCP) - DRI International

11-2024

IMS 250 IMS in EOC's

04-2024

EM 125 Exercise Programs

04-2024

EM 300 Community Management Coordinator CEMC

04-2024

EM 200 Basic Emergency Management

02-2024

Manager Training and Standards and Interim Manager Emergency Preparedness

York University
11.2023 - Current

First Aid and CPR - Lifesaving Society

10-2023

Certificate - Business Administration

York University School of Continuing Studies
09.2023 - Current

OHSA Certification - Public Safety Health and Safety Association

08-2023

Indigenous Cultural Competency and Trauma Informed Training

06-2023

IMS 200 Basic Incident Management

08-2019

Manager Training and Standards

York University
01.2019 - Current

Special Constable/Instructor

Hamilton Police Service
05.2017 - 12.2018

Use of Force Trainer- Ontario Police College

02-2010

Court Officer- Special Constable

Toronto Police Service
07.2009

In Service Training Instructor

Toronto Police Service
01.2009 - 12.2017

Security – various roles

Intercon Security
05.1997 - 01.2006

Law and Security Administration -

Sault College of Applied Arts And Technology
01.1995 - 12.1997

Bachelor of Applied Arts - Justice And Public Safety

University of Guelph-Humber

Diploma - Police Foundations Leadership with Honours

Humber College

Certificate - Adult Education – Teaching Effectiveness

Humber College
Crista MacArthurManager Training And Standards & Interim Manager Emergency Preparedness